Intake Specialist

Bottaro Injury Lawyers; Fall River (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan options

Training and professional development opportunities

Job summary

A personal injury law firm is looking for a detail-oriented and bilingual (Spanish) Intake Specialist. This position serves as the first point of contact for potential clients, requiring excellent communication skills and the ability to handle sensitive information. Responsibilities include gathering essential case details and coordinating with attorneys throughout the onboarding process. The ideal candidate should have a customer service mindset and preferably some experience in a legal or medical environment. Competitive salary and benefits offered.

Qualifications

• Strong verbal and written communication skills are required.
• Prior experience in intake, legal assistant, or customer service is preferred.
• Ability to handle sensitive situations with discretion and empathy.
• Ability to multitask in a fast-paced environment and meet deadlines.
• Empathy, patience, and professionalism when interacting with individuals in distress.
• Proficient in Microsoft Office Suite and comfortable learning legal case management software.

Responsibilities

• Serve as first contact for potential clients through various channels.
• Gather detailed information on prospective clients’ accidents or injuries.
• Assess case viability in consultation with attorneys.
• Maintain client information in the firm’s case management system.
• Meet performance metrics like response time and lead conversion.
• Accurately input and maintain contact, case, and referral information in the firm’s case management system.
• Ensure prompt follow-up with leads and maintain a high conversion rate from inquiry to retained client.
• Handle high call volumes while maintaining professionalism, empathy, and confidentiality.
• Communicate with medical providers, insurance representatives, or referring attorneys as needed.
• Collaborate with attorneys, case managers, and administrative staff to ensure smooth client transitions.
• Meet or exceed performance metrics including response time, lead conversion, and case quality assessments.
• Other related duties as assigned.

Skills

Bilingual (Spanish)

Excellent communication skills

Customer service mindset

Ability to multitask

Empathy and professionalism

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office Suite

Legal case management software

Job description

Reports To: Intake Lead, Supervisor, or Manager

Position Overview

We are a fast-paced personal injury plaintiff law firm seeking a detail-oriented, empathetic, and driven bilingual (Spanish) Intake Specialist to be the first point of contact for potential clients. The Intake Specialist plays a critical role in our client experience—screening and qualifying leads, gathering essential case information, and ensuring smooth onboarding into our legal process.

The ideal candidate will have excellent communication skills, the ability to handle sensitive and confidential information, and a strong customer service mindset. Prior legal, medical, or client intake experience is preferred, but not required.

Key Responsibilities

• Serve as the first point of contact for potential clients via phone, email, online inquiries, and walk-ins.
• Gather detailed information regarding prospective clients’ accident, injury, or loss, following firm protocols and intake scripts.
• Assess case viability and determine whether the firm can move forward with representation, in consultation with attorneys.
• Explain the firm’s services, fee agreements, and onboarding process in a clear and compassionate manner.
• Schedule follow-up calls, meetings, or sign-up appointments for attorneys.
• Accurately input and maintain contact, case, and referral information in the firm’s case management system.
• Ensure prompt follow-up with leads and maintain a high conversion rate from inquiry to retained client.
• Handle high call volumes while maintaining professionalism, empathy, and confidentiality.
• Communicate with medical providers, insurance representatives, or referring attorneys as needed.
• Collaborate with attorneys, case managers, and administrative staff to ensure smooth client transitions.
• Meet or exceed performance metrics including response time, lead conversion, and case quality assessments.
• Other related duties as assigned.

Qualifications

• Education: High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Experience: Prior intake, legal assistant, customer service, medical office, or call center experience preferred; personal injury law experience is a plus.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment and meet deadlines.
• Empathy, patience, and professionalism when interacting with individuals in distress.
• Proficient in Microsoft Office Suite and comfortable learning legal case management software.
• Competitive salary commensurate with experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement plan options.
• Training and professional development opportunities.

This is a fast-paced, client-focused environment. The role requires the ability to handle sensitive situations with discretion, maintain composure under pressure, and provide exceptional service while meeting productivity expectations.

If you are interested and meet the requirements above, send your letter (cover letter optional) to [e-mail].