Legal Office Services Specialist (Onsite Support)

Ricoh USA, Inc.; Baltimore (MD); On-site; USD 25,000 - 36,000; Full time

Job summary

Ricoh USA, Inc. is seeking a Legal Senior Onsite Service Specialist to support on-site copier and document workflows at our Baltimore location.

You will handle inquiries, coordinate service calls, and maintain logs while providing prompt troubleshooting and confidential handling of sensitive materials. Responsibilities include assisting with meeting room setups, light maintenance, and office logistics, while upholding safety standards and professionalism in a fast-paced legal services

Qualifications

• High school diploma or GED plus at least one year of relevant work experience.
• Proficiency in MS Office Suite.
• Strong communication skills in a fast-paced, customer-facing environment.

Responsibilities

• Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
• Provide essential equipment troubleshooting and escalated technical issues promptly for resolution.
• Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
• Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.
• Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.
• Handle time-sensitive documents that are confidential in nature.
• Maintain logs for billing and reporting.
• Distribute incoming mail and packages, office supplies, and fax transmissions.
• Deliver completed reproduction work to designated delivery areas.
• Perform scanning, file conversion, file naming, and encryption tasks.
• Perform batch printing using Adobe Acrobat Pro.
• Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines.
• Maintain service logs, stock and organize convenience copier areas, and manage firm conference, meeting rooms and visitor offices.
• Assist facilities with box moves, office moves, and light maintenance duties.
• Perform occasional cleaning duties and may require periodic overtime.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or GED

Tools

MS Office Suite

Copier hardware

Job description

Ricoh USA, Inc. is seeking a Legal Senior Onsite Service Specialist to support on-site copier and document workflows at our Baltimore location.

You will handle inquiries, coordinate service calls, and maintain logs while providing prompt troubleshooting and confidential handling of sensitive materials. Responsibilities include assisting with meeting room setups, light maintenance, and office logistics, while upholding safety standards and professionalism in a fast-paced legal services