Legal Office Operations Specialist

Ricoh USA, Inc.; Washington (District of Columbia); On-site; USD 21,000 - 34,000; Full time

Job summary

Ricoh USA, Inc. in Washington, DC is seeking a Legal On-Site Services Specialist to support high-volume copy and scanning tasks in a fast-paced legal office environment.

You will operate copiers, scanners, mail and shipping equipment, and provide responsive customer service while maintaining confidentiality of materials. The role requires basic IT skills, MS Office familiarity, and the ability to manage time and meet deadlines under pressure.

Qualifications

• Typically required: high school diploma, GED, or equivalent work experience.

Responsibilities

• Runs high-volume copy machines and performs binding and finishing work.
• Handle highly sensitive and confidential documents that may be time sensitive
• Provide upmost in quality work due to the sensitive nature of documents and projects that are required in a legal environment
• Operate high-volume scanners.
• Operate image handling software
• Operate MS Office and Email systems
• Ensures convenience copiers are working properly, checking for quality via daily inspections.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains some billing logs.
• Responds to and coordinates all service calls required by customer.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customer's buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked.
• Performs duties related to the shipping and/or receiving of materials.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter and some PC.
• Performs filing duties, which may include purging' and archiving old documents.
• Performs duties of scanning, file conversion and file naming
• Performs FTP (File Transfer Protocol) between computers and files for printing and CS/DVD
• Manage TOC (Table of Contents) first page of electronic file
• Perform duties that involve OCR (Optical Character Recognition) files to assist with key word search
• Perform file formatting for printing/Excel files
• Assist with coordinating projects that will be completed off site (BIS or Smart Source)
• Responsible for interacting and providing professional level support to users at various levels, including: legal secretaries, project managers, paralegals, associates and partners
• Perform quality accurate jobs/projects that may require tight deadlines and potentially under high pressure
• Performs other duties as assigned.

Skills

Copy machines

Customer service

Document handling

Education

High school diploma

Tools

MS Office Suite

Email systems

Job description

Ricoh USA, Inc. in Washington, DC is seeking a Legal On-Site Services Specialist to support high-volume copy and scanning tasks in a fast-paced legal office environment.

You will operate copiers, scanners, mail and shipping equipment, and provide responsive customer service while maintaining confidentiality of materials. The role requires basic IT skills, MS Office familiarity, and the ability to manage time and meet deadlines under pressure.