Onsite Legal Services & Office Specialist

Ricoh Americas Corporation; Baltimore (MD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, life, and disability"

401K retirement savings plan

Health Savings Account (HSA) and Flex.

Tuition assistance programs

Paid vacation and holidays

Job summary

Ricoh Americas Corporation is seeking a Legal Senior Onsite Service Specialist to provide onsite support for legal environments, including copy, scanning, and document handling tasks. You will manage service calls, perform equipment troubleshooting, and ensure accurate billing logs while maintaining confidentiality and professionalism.

The role emphasizes strong communication, teamwork, and the ability to adapt to fast-paced legal workflows in a customer-centric setting.

Qualifications

• High school diploma or GED plus at least 1 year of relevant work experience.
• Proficiency in MS Office Suite and basic computer skills.
• Strong communication and ability to thrive in a fast-paced, customer-centric environment.
• Nice to have experience in copy jobs or related fields; basic electronics knowledge and copier repair preferred.

Responsibilities

• Deliver exceptional customer service by addressing inquiries and coordinating service calls.
• Provide equipment troubleshooting and escalate technical issues for resolution.
• Collaborate with team to ensure smooth delivery of completed jobs and support building functions.
• Assist with meeting room setups, light maintenance, and reception duties as needed.
• Uphold safety standards and handle confidential time-sensitive documents.
• Maintain logs for billing and reporting; distribute mail, supplies, and faxes.
• Deliver completed reproduction work and perform daily copier checks and maintenance.
• Assist facilities with box moves and occasional overtime.

Skills

Strong communication skills

MS Office Suite

Proficiency in basic computer skills

Troubleshooting and problem-solving

Ability to work independently

Flexibility and adaptability

Education

High school diploma or GED

Tools

MS Office Suite

Job description

Ricoh Americas Corporation is seeking a Legal Senior Onsite Service Specialist to provide onsite support for legal environments, including copy, scanning, and document handling tasks. You will manage service calls, perform equipment troubleshooting, and ensure accurate billing logs while maintaining confidentiality and professionalism.

The role emphasizes strong communication, teamwork, and the ability to adapt to fast-paced legal workflows in a customer-centric setting.