Leave & Disability Claims Specialist

Voya Financial; Atlanta (GA); On-site; USD 50,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision/Life

401(k) + matching

Tuition reimbursement

Paid time off

Volunteer hours

Job summary

Voya Financial in Atlanta, GA is seeking a Claims Analyst for the VLM department to guide claimants through the leave process with empathy and clarity. You will focus on Short Term Disability, FMLA and other paid leaves, ensuring compliant and high‑quality service in every interaction.

Responsibilities include analyzing claim payments, issuing decisions on non‑complex claims, and maintaining strong stakeholder relationships while meeting SLAs.

Qualifications

• 1 year of FMLA or unpaid leave claims management.
• 2 years of short-term disability or paid leave claims management
• Excellent customer service and interpersonal abilities.
• Proficiency in Microsoft Office 365, including Outlook
• Strong decision-making and critical thinking skills

Responsibilities

• Analyze and determine claim payments in an accurate and timely manner
• Claim decisions on non-complex disability claims
• Communicate clearly and professionally via phone and email
• Build and maintain strong relationships with internal and external stakeholders
• Participate in team-based problem-solving and continuous improvement initiatives
• Manage assigned work queues within defined SLAs
• Support additional projects and responsibilities as needed

Skills

FMLA experience

Disability claims

Customer service

Communication

MS Office 365/Outlook

Attention to detail

Time management

Cross-functional collaboration

Education

Bachelor's degree

Job description

Voya Financial in Atlanta, GA is seeking a Claims Analyst for the VLM department to guide claimants through the leave process with empathy and clarity. You will focus on Short Term Disability, FMLA and other paid leaves, ensuring compliant and high‑quality service in every interaction.

Responsibilities include analyzing claim payments, issuing decisions on non‑complex claims, and maintaining strong stakeholder relationships while meeting SLAs.