Senior Leave & Disability Claims Specialist

Voya Financial, Inc.; Minneapolis (MN); On-site; USD 56,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Tuition reimbursement

Paid time off

Job summary

Voya Financial, Inc. is seeking a Sr. Claims Analyst to guide claimants through leave processes with empathy and clarity. You will oversee high-complexity claims, focusing on Short Term Disability and FMLA, while mentoring junior analysts and ensuring contract language accuracy.

Your role includes maintaining regulatory compliance, managing work queues, and contributing to continuous improvement projects in a fast-paced environment.

Qualifications

• 1–2 years of experience in FMLA or unpaid leave claims management.
• 2–3 years of experience in Short Term disability or paid leave claims management.
• Strong decision making and critical thinking skills.
• Excellent customer service and interpersonal abilities.

Responsibilities

• Analyze and determine claim payments in an accurate and timely manner.
• Claim decisions on non-complex disability claims.
• Mentor and support claims analyst/specialist.
• Lead claim Roundtable and document action plans.
• Communicate clearly and professionally via phone and email.
• Build and maintain strong relationships with internal and external stakeholders.
• Participate in team-based problem-solving and continuous improvement initiatives.
• Manage assigned work queues within defined SLAs.

Skills

FMLA claims

Disability/paid leave claims

Customer service

MS Office 365

Communication skills

Detail oriented

Time management

Cross-functional collaboration

Education

Bachelor's degree

Tools

Microsoft Outlook

Microsoft Office 365

Job description

Voya Financial, Inc. is seeking a Sr. Claims Analyst to guide claimants through leave processes with empathy and clarity. You will oversee high-complexity claims, focusing on Short Term Disability and FMLA, while mentoring junior analysts and ensuring contract language accuracy.

Your role includes maintaining regulatory compliance, managing work queues, and contributing to continuous improvement projects in a fast-paced environment.