Leave & Disability Claims Specialist (FMLA & STD)

Voya Financial; Minneapolis (MN); Hybrid; USD 45,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings plan

Tuition reimbursement

Paid time off

Job summary

Voya Financial in the Minneapolis area is seeking a Claims Specialist to guide claimants through their leave experience with empathy and clarity. You will administer Short Term Disability, FMLA and other leaves, including state, military, and company-specific leaves, while maintaining regulatory compliance and excellent customer service.

The role requires 1–2 years of leave claims management experience, strong decision-making, and proficiency with Microsoft Office 365.

Qualifications

• High School Diploma or GED.
• 1-2 years of experience in STD, FMLA or unpaid leave claims management.
• Strong decision-making and critical thinking skills.
• Medical/vocational management.
• Excellent customer service and interpersonal abilities.
• Proficiency in Microsoft Office 365, including Outlook.
• Exceptional written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Collaborative mindset with the ability to work cross-functionally.

Responsibilities

• Claims Administration & Case Management.
• Analyze FMLA, company leave policies and short-term disability benefits to determine eligibility.
• Manage end-to-end claim experience for the life of the claim.
• Evaluate medical documentation to ensure eligibility for benefits.
• Utilize clinical and vocational resources to assist with claim management strategies.
• Build and maintain strong relationships with internal and external stakeholders.
• Manage assigned work queues within defined service level agreements (SLAs).
• Document in a clear and concise manner to support claim decisions and articulate ongoing case management activities.
• Communicate clearly and professionally via phone and in written correspondence.
• Clearly explain claim decisions and entitled benefits in a professional manner displaying a high degree of empathy.
• Communicate with medical providers to obtain necessary medical documentation to assist with claim adjudication.

Skills

Customer Focused

Critical Thinking

Team Mentality

Business Acumen

Learning Agility

Education

High School Diploma or GED

Tools

Microsoft Office 365

Job description

Voya Financial in the Minneapolis area is seeking a Claims Specialist to guide claimants through their leave experience with empathy and clarity. You will administer Short Term Disability, FMLA and other leaves, including state, military, and company-specific leaves, while maintaining regulatory compliance and excellent customer service.

The role requires 1–2 years of leave claims management experience, strong decision-making, and proficiency with Microsoft Office 365.