Senior Leave & Disability Claims Analyst

Voya Financial; Minneapolis (MN); On-site; USD 56,000 - 70,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Paid time off

Tuition reimbursement

Job summary

Voya Financial is seeking a Sr. Claims Analyst to support the Leave Management team in Minneapolis, focusing on Short Term Disability and FMLA with empathy and clarity. You will guide claimants through integrated leave processes and mentor junior analysts.

Your responsibilities include evaluating claim payments, making decisions on non-complex disability cases, and ensuring regulatory compliance while collaborating with stakeholders. A Bachelor’s degree is preferred.

Qualifications

• 1–2 years of experience in FMLA or unpaid leave claims management.
• 2–3 years of experience in Short Term disability or paid leave claims management.
• Proficiency in Microsoft Office 365, including Outlook.
• Strong decision making and critical thinking skills.
• Excellent customer service and interpersonal abilities.
• High attention to detail and accuracy.
• Ability to prioritize tasks in a fast-paced environment.
• Collaborative mindset with the ability to work cross-functionally.

Responsibilities

• Analyze and determine claim payments accurately and timely.
• Claim decisions on non-complex disability claims.
• Mentor and supports claims analyst/specialist.
• Lead claim Roundtable and document action plans.
• Communicate clearly and professionally via phone and email.
• Build and maintain strong relationships with internal and external stakeholders.
• Participate in team-based problem-solving and continuous improvement initiatives.
• Manage assigned work queues within defined SLAs.
• Support additional projects and responsibilities as needed.

Skills

FMLA claims

Disability claims

Customer service

Microsoft Office 365

Written & oral communication

Detail-oriented

Time management

Cross-functional collaboration

Education

Bachelor’s degree

Job description

Voya Financial is seeking a Sr. Claims Analyst to support the Leave Management team in Minneapolis, focusing on Short Term Disability and FMLA with empathy and clarity. You will guide claimants through integrated leave processes and mentor junior analysts.

Your responsibilities include evaluating claim payments, making decisions on non-complex disability cases, and ensuring regulatory compliance while collaborating with stakeholders. A Bachelor’s degree is preferred.