Leave Management Claims Analyst - Hybrid, Customer-Centric

Voya Financial, Inc.; Atlanta (GA); Hybrid; USD 50,000 - 63,000; Full time

Benefits offered by this job

Health insurance

401(k) savings plan

Tuition reimbursement

Paid time off

Volunteer time off

Job summary

Voya Financial, Inc. in the United States is seeking a Claims Analyst in a hybrid role to guide claimants through the leave process, with emphasis on Short Term Disability and FMLA.

The position focuses on accurate, timely claim payments, clear communication, and collaborative problem-solving across internal and external stakeholders. Ideal candidates have 1–2 years of relevant leave-claims experience, strong decision-making, excellent service mindset, and solid Microsoft Office skills.

Qualifications

• 1 year of experience in FMLA or unpaid leave claims management
• 2 years of experience in short-term disability or paid leave claims management
• Strong decision-making and critical thinking skills
• Medical/vocational management
• Excellent customer service and interpersonal abilities
• Proficiency in Microsoft Office 365, including Outlook
• Exceptional written and verbal communication skills
• High attention to detail and accuracy
• Ability to prioritize tasks and manage time effectively in a fast-paced environment
• Collaborative mindset with the ability to work cross-functionally

Responsibilities

• Analyze and determine claim payments in an accurate and timely manner
• Claim decisions on non-complex disability claims
• Communicate clearly and professionally via phone and email
• Build and maintain strong relationships with internal and external stakeholders
• Participate in team-based problem-solving and continuous improvement initiatives
• Manage assigned work queues within defined service level agreements (SLAs)
• Support additional projects and responsibilities as needed

Skills

Customer focus

Critical thinking

Team mindset

Business acumen

Learning agility

Education

Bachelor’s degree

Tools

Microsoft Office 365

Job description

Voya Financial, Inc. in the United States is seeking a Claims Analyst in a hybrid role to guide claimants through the leave process, with emphasis on Short Term Disability and FMLA.

The position focuses on accurate, timely claim payments, clear communication, and collaborative problem-solving across internal and external stakeholders. Ideal candidates have 1–2 years of relevant leave-claims experience, strong decision-making, excellent service mindset, and solid Microsoft Office skills.