Leasing & Service Supervisor - Apartment Community Leader

AvalonBay Communities; Washington (District of Columbia); On-site; USD 53,000 - 74,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with match

Paid time off

Housing discounts

Job summary

Vivmark Residential in Washington, DC is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead our leasing team and elevate resident experiences. You will support the Community Manager, drive sales goals, coach leasing consultants, and ensure high-quality customer service while complying with fair housing and company policies.

The role requires 1–3 years multifamily or related experience, supervisory skills, and proficiency with Microsoft Office; a high school diploma is

Qualifications

• 1–3 years of multifamily or related experience in hotel, retail, or restaurant environments.
• 1 or more years of supervisory or training experience required.
• Proficiency in using administrative software and Microsoft Office Suite.

Responsibilities

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals.
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information.
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction.
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during the move-in process, lease renewals, move-out process and resident transfers.
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions.
• Plan and execute resident activities and events to foster positive community connections.
• Follow all applicable Vivmark policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing.

Skills

multifamily experience

supervisory experience

Microsoft Office

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Administrative software

Job description

Vivmark Residential in Washington, DC is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead our leasing team and elevate resident experiences. You will support the Community Manager, drive sales goals, coach leasing consultants, and ensure high-quality customer service while complying with fair housing and company policies.

The role requires 1–3 years multifamily or related experience, supervisory skills, and proficiency with Microsoft Office; a high school diploma is