Sales & Service Supervisor — Community Leasing Leader

Vivmark Residential; San Diego (CA); On-site; USD 53,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid vacation and company holidays

Exclusive team member housing discount

Job summary

Vivmark Residential is seeking an Assistant Community Manager to lead a leasing team and deliver luxury living experiences in San Diego. This full-time role oversees sales and service, coaching leasing consultants, and ensuring compelling resident experiences.

You have 1–3 years of multifamily experience or related experience, supervisory skills, and a high school diploma (Bachelor’s degree preferred). Proficiency with administrative software and Microsoft Office is required.

Qualifications

• 1–3 years of multifamily experience or related experience/education in a hotel, retail, or restaurant environment.
• 1+ years of supervisory or training experience.

Responsibilities

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals.
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information.
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction.
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during the move-in process, lease renewals, move-out process and resident transfers.
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions.
• Plan and execute resident activities and events to foster positive community connections.
• Follow all applicable Vivmark policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing.

Skills

Supervisory experience

Leasing/customer service

Microsoft Office

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Vivmark Residential is seeking an Assistant Community Manager to lead a leasing team and deliver luxury living experiences in San Diego. This full-time role oversees sales and service, coaching leasing consultants, and ensuring compelling resident experiences.

You have 1–3 years of multifamily experience or related experience, supervisory skills, and a high school diploma (Bachelor’s degree preferred). Proficiency with administrative software and Microsoft Office is required.