Leasing & Service Supervisor | Assistant Community Manager

Equity Residential; New York (NY); On-site; USD 57,000 - 81,000; Full time

Job summary

Vivmark Residential in Brooklyn, NY seeks a Sales and Service Supervisor (Assistant Community Manager) to lead a high-performing leasing team and elevate the resident experience across our properties.

You will drive sales, coach leasing consultants, and partner with the Community Manager to implement marketing strategies, ensure exceptional service, and maintain compliance with Vivmark policies.

Qualifications

• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
• 1 or more years of supervisory or training experience required
• High school diploma or equivalency (GED) is required. Bachelor's degree preferred
• Proficiency in using administrative software and Microsoft Office Suite

Responsibilities

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during the move-in process, lease renewals, move-out process and resident transfers
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions
• Plan and execute resident activities and events to foster positive community connections
• Follow all applicable Vivmark policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing

Skills

Multifamily experience

Supervisory experience

Administrative software

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Vivmark Residential in Brooklyn, NY seeks a Sales and Service Supervisor (Assistant Community Manager) to lead a high-performing leasing team and elevate the resident experience across our properties.

You will drive sales, coach leasing consultants, and partner with the Community Manager to implement marketing strategies, ensure exceptional service, and maintain compliance with Vivmark policies.