Apartment Leasing & Service Supervisor

Vivmark Residential; North Bethesda (MD); On-site; USD 53,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid vacation and company holidays

Exclusive team member housing discount

Job summary

Vivmark Residential seeks a Sales and Service Supervisor (Assistant Community Manager) to lead our leasing team and oversee office operations for a luxury apartment community in Maryland. You will drive sales initiatives, coach leasing consultants, and ensure outstanding resident experiences.

The role emphasizes staff development, adherence to fair housing laws, and collaboration with the Community Manager to maximize revenue and occupancy. Bachelor's degree is preferred but not required.

Qualifications

• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
• 1 or more years of supervisory or training experience required.
• High school diploma or equivalency (GED) is required. Bachelor's degree preferred.
• Proficiency in using administrative software and Microsoft Office Suite.

Responsibilities

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals.
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information.
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction.
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during the move-in process, lease renewals, move-out process and resident transfers.
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions.
• Plan and execute resident activities and events to foster positive community connections.
• Follow all applicable Vivmark policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing.

Skills

Multifamily experience

Supervisory experience

Customer service

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Administrative software

Job description

Vivmark Residential seeks a Sales and Service Supervisor (Assistant Community Manager) to lead our leasing team and oversee office operations for a luxury apartment community in Maryland. You will drive sales initiatives, coach leasing consultants, and ensure outstanding resident experiences.

The role emphasizes staff development, adherence to fair housing laws, and collaboration with the Community Manager to maximize revenue and occupancy. Bachelor's degree is preferred but not required.