Leasing & Service Supervisor, Luxury Apartments

AvalonBay Communities, Inc.; Town of Clinton (NY); On-site; USD 57,000 - 81,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Paid vacation and company holidays

Housing discounts

Job summary

Vivmark Residential in New York City is seeking a Sales & Service Supervisor (Assistant Community Manager) to lead our leasing team and elevate resident experiences. You will help implement sales and marketing strategies, coach leasing consultants, and ensure consistently positive customer service across the community.

The role requires 1–3 years multifamily or related experience, supervisory/training background, and a high school diploma; a bachelor's degree is preferred.

Qualifications

• 1–3 years of multifamily experience or related (hotel/retail/restaurant) environments
• 1+ years of supervisory or training experience required
• High school diploma or GED required; bachelor's degree preferred
• Proficiency in using administrative software and MS Office Suite

Responsibilities

• Assist in determining community sales goals and coach leasing consultants
• Lease apartments and convert leads, presenting community information
• Address and resolve customer service concerns promptly and professionally
• Develop and monitor programs to maximize revenue and improve customer experience
• Support residents during move-in, renewals, and moves
• Visit competitive properties to update market surveys and stay informed on market conditions
• Plan resident activities and events to foster community connections
• Follow Vivmark policies to ensure compliance with laws and fair housing

Skills

Leasing experience

Supervisory experience

Customer service

MS Office proficiency

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Administrative software

MS Office Suite

Job description

Vivmark Residential in New York City is seeking a Sales & Service Supervisor (Assistant Community Manager) to lead our leasing team and elevate resident experiences. You will help implement sales and marketing strategies, coach leasing consultants, and ensure consistently positive customer service across the community.

The role requires 1–3 years multifamily or related experience, supervisory/training background, and a high school diploma; a bachelor's degree is preferred.