Apartment Community Sales & Service Supervisor

AvalonBay Communities, Inc.; Durham (NC); Sur place; USD 46 000 - 65 000; Plein temps

Avantages offerts par ce poste

401(k) with company match

Medical, dental, and vision coverage

Paid vacation and holidays

Employee housing discounts

Résumé du poste

Vivmark Residential seeks a Sales and Service Supervisor to lead our leasing team and elevate the resident experience. You will assist the Community Manager, shape sales strategies, and coach leasing consultants to hit community goals.

You will drive guest experiences, address service concerns promptly, and implement programs to maximize revenue while controlling costs. This role emphasizes leadership, customer focus, and compliance with housing regulations.

Qualifications

• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
• 1 or more years of supervisory or training experience required.
• Proficiency with administrative software and Microsoft Office Suite.

Responsabilités

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals.
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information.
• Address and resolve customer service concerns in a timely and professional manner; ensure high customer loyalty and satisfaction.
• Assist in development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience.
• Support residents during move-in, lease renewals, move-out, and transfers.
• Call or visit competitive market communities to update market surveys and stay aware of market conditions.
• Plan and execute resident activities and events to foster positive community connections.
• Follow Vivmark policies to ensure compliance with fair housing laws and regulations.

Connaissances

Multifamily experience

Supervisory/Training

MS Office proficiency

Formation

High school diploma or GED

Bachelor's degree preferred

Outils

Microsoft Office Suite

Description du poste

Vivmark Residential seeks a Sales and Service Supervisor to lead our leasing team and elevate the resident experience. You will assist the Community Manager, shape sales strategies, and coach leasing consultants to hit community goals.

You will drive guest experiences, address service concerns promptly, and implement programs to maximize revenue while controlling costs. This role emphasizes leadership, customer focus, and compliance with housing regulations.