Sales & Service Supervisor — Lead Residential Community

AvalonBay Communities; New York (NY); Vor Ort; USD 57.000 - 81.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid vacation & holidays

Housing discounts

Zusammenfassung

Vivmark Residential is seeking an Assistant Community Manager to lead a leasing team and elevate resident experiences in Brooklyn, NY. You will support the Community Manager, drive sales goals, and train leasing consultants to meet community targets, while ensuring top-notch customer service and compliance with housing laws.

You will help implement revenue initiatives, assist move-ins and renewals, and coordinate resident events to foster a thriving community.

Qualifikationen

• 1–3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
• 1+ years of supervisory or training experience required.
• High school diploma or equivalency (GED) required; Bachelor's degree preferred.
• Proficiency in using administrative software and Microsoft Office Suite.

Aufgaben

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during the move-in process, lease renewals, move-out process and resident transfers
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions
• Plan and execute resident activities and events to foster positive community connections
• Follow all applicable Vivmark policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing

Kenntnisse

Multifamily experience

Supervisory experience

MS Office

Ausbildung

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Jobbeschreibung

Vivmark Residential is seeking an Assistant Community Manager to lead a leasing team and elevate resident experiences in Brooklyn, NY. You will support the Community Manager, drive sales goals, and train leasing consultants to meet community targets, while ensuring top-notch customer service and compliance with housing laws.

You will help implement revenue initiatives, assist move-ins and renewals, and coordinate resident events to foster a thriving community.