Leasing & Service Supervisor — Community Growth Leader

AvalonBay Communities, Inc.; Coconut Creek, FL; On-site; USD 46,000 - 65,000; Full time

Benefits offered by this job

Medical dental vision coverage

401(k) with company match

Paid vacation and holidays

Job summary

Vivmark Residential in Coconut Creek, FL is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead our leasing team and drive sales strategies while coaching leasing consultants to meet community goals. This role supports the Community Manager, oversees customer experiences, and helps maximize revenue while ensuring exceptional service for residents.

The position requires 1–3 years of multifamily or related experience and supervisory skills, with a high school diploma

Qualifications

• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment
• 1 or more years of supervisory or training experience required
• High school diploma or equivalency (GED) is required. Bachelor's degree preferred
• Proficiency in using administrative software and Microsoft Office Suite

Responsibilities

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during the move-in process, lease renewals, move-out process and resident transfers
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions
• Plan and execute resident activities and events to foster positive community connections
• Follow all applicable Vivmark policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing

Skills

Customer service

Leadership

Communication

Administrative software

Microsoft Office

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Vivmark Residential in Coconut Creek, FL is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead our leasing team and drive sales strategies while coaching leasing consultants to meet community goals. This role supports the Community Manager, oversees customer experiences, and helps maximize revenue while ensuring exceptional service for residents.

The position requires 1–3 years of multifamily or related experience and supervisory skills, with a high school diploma