Leasing & Service Supervisor — Assistant Community Manager

XCORP AvalonBay Communities Inc.; Washington (District of Columbia); On-site; USD 53,000 - 74,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

401(k) match

Paid vacation

Company holidays

Resident housing discounts

Job summary

AvalonBay Communities is seeking a Sales and Service Supervisor to lead a leasing team and drive exceptional resident experiences in Washington, DC. The role focuses on managing office operations, coaching leasing consultants, and implementing sales and marketing strategies to meet community goals.

Candidates should have 1-3 years multifamily or related experience, supervisory background, and a high school diploma or GED; a bachelor's degree is preferred.

Qualifications

• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment
• 1 or more years of supervisory or training experience required
• High school diploma or equivalency (GED) is required. Bachelor's degree preferred
• Proficiency in using administrative software and Microsoft Office Suite

Responsibilities

• Assist in determining community sales goals and motivate leasing consultants to achieve those goals
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during the move-in process, lease renewals, move-out process and resident transfers
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions
• Plan and execute resident activities and events to foster positive community connections
• Follow all applicable Vivmark policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing

Skills

multifamily experience

supervisory experience

Microsoft Office

customer service

Education

High school diploma or GED

Bachelor's degree preferred

Job description

AvalonBay Communities is seeking a Sales and Service Supervisor to lead a leasing team and drive exceptional resident experiences in Washington, DC. The role focuses on managing office operations, coaching leasing consultants, and implementing sales and marketing strategies to meet community goals.

Candidates should have 1-3 years multifamily or related experience, supervisory background, and a high school diploma or GED; a bachelor's degree is preferred.