Sales & Service Supervisor - Community Leasing Lead

Greatjob; San Diego (CA); On-site; USD 53,000 - 74,000; Full time

Job summary

Vivmark Residential is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead our leasing team, drive sales goals, and deliver high-level resident experiences in a fast-paced multifamily environment.

You will support the Community Manager, coach leasing consultants, and ensure compliance with fair housing and company policies while maintaining exceptional customer service and revenue initiatives.

Qualifications

• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
• 1 or more years of supervisory or training experience required.
• Bachelor's degree preferred.
• Proficiency in using administrative software and Microsoft Office Suite.

Responsibilities

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals.
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information.
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction.
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during the move-in process, lease renewals, move-out process and resident transfers.
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions.
• Plan and execute resident activities and events to foster positive community connections.
• Follow all applicable Vivmark policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing.

Skills

Multifamily experience

Supervisory experience

Customer service

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Vivmark Residential is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead our leasing team, drive sales goals, and deliver high-level resident experiences in a fast-paced multifamily environment.

You will support the Community Manager, coach leasing consultants, and ensure compliance with fair housing and company policies while maintaining exceptional customer service and revenue initiatives.