Leasing & Service Supervisor - Luxury Community

Vivmark Residential; Washington (District of Columbia); On-site; USD 53,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid vacation and holidays

Housing discounts for team members

Job summary

Vivmark Residential is seeking a Sales and Service Supervisor to lead the leasing team in Washington, DC. You will drive sales goals, coach leasing consultants, and ensure high levels of resident satisfaction through proactive service and effective programs.

The role requires 1–3 years of multifamily or related experience, supervisory exposure, and a strong command of Microsoft Office. This full-time position offers competitive benefits and scope for career growth within a growing rental housing

Qualifications

• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
• 1 or more years of supervisory or training experience required.
• High school diploma or equivalency (GED) is required. Bachelor's degree preferred.

Responsibilities

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals.
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information.
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction.
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during the move-in process, lease renewals, move-out process and resident transfers.
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions.
• Plan and execute resident activities and events to foster positive community connections.

Skills

Multifamily experience

Supervisory experience

MS Office proficiency

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Vivmark Residential is seeking a Sales and Service Supervisor to lead the leasing team in Washington, DC. You will drive sales goals, coach leasing consultants, and ensure high levels of resident satisfaction through proactive service and effective programs.

The role requires 1–3 years of multifamily or related experience, supervisory exposure, and a strong command of Microsoft Office. This full-time position offers competitive benefits and scope for career growth within a growing rental housing