Leasing & Service Lead: Assistant Community Manager

Greatjob; Alexandria (VA); On-site; USD 53,000 - 74,000; Full time

Job summary

Vivmark Residential in Virginia is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead our leasing team and drive a premium resident experience. You will assist the Community Manager in shaping sales and marketing, coaching leasing consultants, and converting leads through informed presentations.

You will address customer concerns promptly, help manage programs to maximize revenue, support move-ins and renewals, plan resident events, and ensure compliance with fair

Qualifications

• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment
• 1+ years of supervisory or training experience required
• High school diploma or equivalency (GED) is required. Bachelor's degree preferred
• Proficiency in using administrative software and Microsoft Office Suite

Responsibilities

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community
• Support residents during the move-in process, lease renewals, move-out process and resident transfers
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions
• Plan and execute resident activities and events to foster positive community connections
• Follow all applicable Vivmark policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing

Skills

Supervisory experience

Coaching/Training

Customer service

Communication

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Administrative software

Job description

Vivmark Residential in Virginia is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead our leasing team and drive a premium resident experience. You will assist the Community Manager in shaping sales and marketing, coaching leasing consultants, and converting leads through informed presentations.

You will address customer concerns promptly, help manage programs to maximize revenue, support move-ins and renewals, plan resident events, and ensure compliance with fair