Leasing & Resident Experience Specialist

Liberty Military Housing; San Diego (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Platinum-Level Medical, Dental &Vision

Employee Stock Ownership Plan (ESOP)

401(k) Retirement Plan with Company M

Education Reimbursement up to $5,250/年

Generous Paid Time Off including 10 +

Wellness Benefits with gym access

Career Growth Opportunities

Life and AD&D Insurance

Job summary

Liberty Military Housing is hiring a Customer Service Representative to support residents in a multi-family community. You will handle calls, process service requests, assist with lease paperwork, and ensure accurate records in Yardi and Payscan.

A focus on resident satisfaction and timely responses is essential to maintain LMH’s service standards. You will guide residents through move-ins and renewals, coordinate with maintenance staff, and participate in outreach activities.

Qualifications

• 6 months+ of residential property management or customer service experience preferred.
• Proficient computer skills and ability to use office software and data systems.
• Strong communication and interpersonal skills with customers, vendors, and staff.
• Ability to work in a fast-paced environment and multitask effectively.

Responsibilities

• Answer phones and manage service requests for residents in a multi-family community.
• Assist prospective residents with lease information and move-in processes.
• Prepare lease documents and ensure all paperwork is completed and entered into the system.
• Respond to resident complaints and coordinate with staff to resolve issues.
• Support move-out processes and lease renewals, and coordinate updates with residents.
• Maintain resident relations and participate in outreach and community events.
• Perform various administrative tasks and input information into Payscan, Yardi, and other systems.

Skills

Effective communication

Multi-tasking

Positive demeanor

Customer service

Office software

Attention to detail

Tools

Payscan

Yardi

Microsoft Office (Word, Excel)

Job description

Liberty Military Housing is hiring a Customer Service Representative to support residents in a multi-family community. You will handle calls, process service requests, assist with lease paperwork, and ensure accurate records in Yardi and Payscan.

A focus on resident satisfaction and timely responses is essential to maintain LMH’s service standards. You will guide residents through move-ins and renewals, coordinate with maintenance staff, and participate in outreach activities.