Leasing Manager: Luxury Community & Team Leader

Kairoi; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Kairoi in Austin seeks a Leasing Manager to lead the leasing team, drive tenant satisfaction, and optimize occupancy. You will oversee inquiries, leasing paperwork, move-ins/outs, and community marketing initiatives.

The role requires strong leadership, customer service, and knowledge of NAV, Fair Housing, and property tech to deliver superior resident experiences in a luxury multifamily setting.

Qualifications

• Bachelor's degree in business, marketing, or related field preferred.
• Minimum of 3 years in leasing or sales in multifamily industry.
• Minimum of 1 year in supervisory/management role.
• Proficiency in property management software (Yardi or RealPage).
• Ability to use technology for marketing, online reputation, and resident communication.
• Strong Fair Housing knowledge.
• Ability to analyze real estate market trends and advise improvements.
• Knowledge of concierge services and resident events programming.
• Excellent communication and interpersonal skills.
• Proven ability to build rapport with diverse clientele.
• Valid driver's license with no major infractions in 12 months.
• Proactive, solution-oriented approach to resident concerns.
• Team player with professional attitude.
• Strong leadership and motivational skills.

Responsibilities

• Oversee day-to-day operations of the leasing team, providing guidance and training to Leasing Professionals.
• Manage the leasing process from inquiry to lease signing with high customer service levels.
• Maintain understanding of property's features, floor plans, pricing, and availability.
• Utilize property management software to manage resident information, process applications, and track leases.
• Prepare lease documents and ensure paperwork is completed accurately and efficiently.
• Coordinate move-ins and move-outs with information and resources for residents.
• Assist with planning and executing resident retention programs and community events.
• Support marketing efforts, including updating listings, creating materials, and managing social media.
• Maintain records of resident interactions and transactions, ensuring compliance with laws.
• Occasionally assist Assistant Community Director with communications, resident requests, and maintenance coordination.

Skills

Team leadership

Customer service

Marketing advocacy

Property management software

Communication

Fair Housing knowledge

Driver's license

Problem solving

Sales experience

Education

Bachelor's degree in business or related field

Tools

Yardi/RealPage

Job description

Kairoi in Austin seeks a Leasing Manager to lead the leasing team, drive tenant satisfaction, and optimize occupancy. You will oversee inquiries, leasing paperwork, move-ins/outs, and community marketing initiatives.

The role requires strong leadership, customer service, and knowledge of NAV, Fair Housing, and property tech to deliver superior resident experiences in a luxury multifamily setting.