Luxury Community Director: Lead Team & Resident Experience

Kairoi Residential; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Kairoi is seeking a Community Director to oversee a multifamily community in Austin, TX. You will lead a talented team, drive resident relations, financial performance, and property maintenance to meet NOI goals.

You will implement marketing strategies, manage budgets, ensure compliance with regulations, and deliver exceptional resident service while fostering a positive work environment.

Qualifications

• 5-6 years of experience in the multifamily industry or a related hospitality field.
• Proven track record of successfully managing and leading a team (at least 2 years).
• Associate's degree, bachelor's degree, or equivalent combination of education and experience.
• Strong understanding of financial management principles and practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficient in property management software and technology.
• CAM or IREM certifications are highly desirable.
• Must have a valid driver's license with no major infractions in the last 12 months.

Responsibilities

• Recruit, hire, onboard, and train new team members.
• Provide ongoing coaching, mentorship, and development opportunities for team members.
• Conduct annual performance reviews and regular check-ins with individuals.
• Foster a positive and supportive work environment that encourages growth.
• Ensure team follows safety procedures and compliance with regulations.
• Drive exceptional customer service to residents consistent with company standards.
• Make final decisions on lease agreements and resident applications.
• Address and resolve resident concerns, complaints, and issues promptly.
• Support retention efforts and maintain open communication with residents.
• Manage budget preparation, financial reporting, and NOI optimization.
• Maximize NOI while ensuring a positive resident and associate experience.
• Maintain accurate records of financial transactions and ensure compliance with accounting procedures.
• Analyze financial data, identify trends, and recommend improvements.
• Oversee property upkeep, landscaping, cleanliness, and equipment maintenance.
• Develop and implement marketing strategies to attract new residents.
• Oversee online marketing efforts and community outreach initiatives.
• Build relationships with local businesses and organizations to promote the community.
• Keep leadership informed of performance and updates.
• Prepare regular reports on occupancy, financials, and other key metrics.
• Communicate effectively with residents, team members, vendors, and stakeholders.

Skills

Team leadership

Financial management

Communication

Problem solving

Driving license

Hospitality experience

Software proficiency

Education

Associate's degree

Bachelor's degree

Tools

Property management software

Job description

Kairoi is seeking a Community Director to oversee a multifamily community in Austin, TX. You will lead a talented team, drive resident relations, financial performance, and property maintenance to meet NOI goals.

You will implement marketing strategies, manage budgets, ensure compliance with regulations, and deliver exceptional resident service while fostering a positive work environment.