Leasing Specialist: Resident Experience & Retention

Kairoi; Austin (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Kairoi is seeking a Leasing Professional in Austin, TX to drive leasing activity, present the community, and ensure exceptional resident experiences. You will handle inquiries, tours, applications, and move-ins while collaborating on marketing and retention initiatives.

Ideal candidates have 2+ years in leasing, excellent communication, and proficiency with Yardi or RealPage. This role emphasizes compliance, teamwork, and resident satisfaction.

Qualifications

• High school diploma or equivalent. Bachelor's degree preferred.
• Minimum of two years of leasing or sales experience in multifamily.
• Proficiency in property management software (Yardi or RealPage).
• Excellent customer service and communication skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Valid driver's license with no major infractions in the last 12 months.

Responsibilities

• Present the community and apartments in a professional and enthusiastic manner, highlighting key features and amenities.
• Respond to inquiries from prospective residents, schedule community tours, and guide prospects through the leasing process.
• Maintain a thorough understanding of the property's features, floor plans, pricing, and availability.
• Utilize property management software (Yardi, RealPage) to manage resident information, process applications, and track leases.
• Conduct resident move-ins and move-outs, ensuring a smooth and positive experience.
• Plan and execute resident retention programs, including community events and activities.
• Collaborate with the Community Manager on marketing efforts, including social media engagement and online reputation management.
• Maintain accurate records of resident interactions and transactions, ensuring compliance with laws and regulations.
• Other duties as assigned.

Skills

Customer service

Communication skills

Organization

Time management

Independence

Teamwork

Driver's license

Interpersonal skills

Rapport building

Adaptability

Education

High school diploma

Bachelor's degree preferred

Tools

Yardi

RealPage

Job description

Kairoi is seeking a Leasing Professional in Austin, TX to drive leasing activity, present the community, and ensure exceptional resident experiences. You will handle inquiries, tours, applications, and move-ins while collaborating on marketing and retention initiatives.

Ideal candidates have 2+ years in leasing, excellent communication, and proficiency with Yardi or RealPage. This role emphasizes compliance, teamwork, and resident satisfaction.