Leasing Manager: Lead Team, Elevate Resident Experience

Kairoi Residential; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Kairoi Residential is seeking a Leasing Manager to guide the leasing team and ensure efficient operation of the leasing office. Emphasis on resident satisfaction, leadership, and leveraging technology for resident data and marketing support.

The role requires strong customer service, knowledge of property management software, and a proactive, professional approach to resident relations and team mentorship.

Qualifications

• Bachelor's degree in business, marketing, or a related field.
• Minimum of 3 years of leasing or sales experience in multifamily housing.
• Minimum of 1 year of supervisory or management experience.
• Proficiency with property management software (Yardi or RealPage).
• Ability to use technology for marketing, online reputation management, and resident communication.
• Strong knowledge of Fair Housing laws and practices.
• Ability to analyze real estate market trends and offer recommendations.
• Knowledge of concierge services and resident events programming.

Responsibilities

• Oversee the day-to-day operations of the leasing team with guidance and training.
• Manage the leasing process from inquiry to lease signing with high customer service.
• Maintain knowledge of property features, floor plans, pricing, and availability.
• Utilize Yardi or RealPage to manage resident information, applications, and leases.
• Prepare lease documents and ensure paperwork is complete and accurate.
• Coordinate move-ins/move-outs and provide necessary information to residents.
• Assist with planning retention programs and community events.
• Support marketing efforts: update listings, create marketing materials, manage social media.
• Maintain records of resident interactions and transactions, ensuring compliance.

Skills

Leadership

Communication

Customer service

Team management

Fair Housing

Analytical thinking

Marketing support

Education

Bachelor's degree in business/marketing or related field

Tools

Yardi

RealPage

Job description

Kairoi Residential is seeking a Leasing Manager to guide the leasing team and ensure efficient operation of the leasing office. Emphasis on resident satisfaction, leadership, and leveraging technology for resident data and marketing support.

The role requires strong customer service, knowledge of property management software, and a proactive, professional approach to resident relations and team mentorship.