Leasing & Experience Specialist

The Scion Group; Norman (AL); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k Matching

Paid Time Off

Paid Maternal Leave

Parental Leave

Learning reimbursement opportunities

Discretionary annual bonus

Job summary

The Scion Group is hiring an Experience Team Member (ETM) to support customer experience, marketing and day-to-day property operations at our Alabama community. You will engage residents, lead tours, and help drive occupancy through targeted outreach and events.

In a fast-paced, collegiate setting, you will coordinate with teams, handle inquiries, and execute initiatives to improve community engagement and satisfaction while representing the property with professionalism.

Qualifications

• Customer-centric mindset.
• Agility & flexibility with a frequently changing environment.
• Great communication & interpersonal skills with a diverse population.
• Reliability & self-discipline.
• Availability to work during summer, holidays, and Turn periods.

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.

Skills

Customer-centric mindset

Agility & flexibility

Great communication & interpersonal

Reliability & self-discipline

Availability during summer/holidays/“T

Job description

The Scion Group is hiring an Experience Team Member (ETM) to support customer experience, marketing and day-to-day property operations at our Alabama community. You will engage residents, lead tours, and help drive occupancy through targeted outreach and events.

In a fast-paced, collegiate setting, you will coordinate with teams, handle inquiries, and execute initiatives to improve community engagement and satisfaction while representing the property with professionalism.