Leasing & Experience Specialist - Student Living

The Scion Group; West Lafayette (IN); On-site; USD 19,286 - 27,552; Full time

Job summary

The Scion Group is hiring an Experience Team Member (ETM) at our West Lafayette, Indiana property. This role blends marketing, relationship building, administration and customer service to deliver outstanding community experiences.

Ideal candidates excel in fast-paced, collegiate environments and exhibit superb interpersonal and problem-solving skills, with a strong work ethic. Availability includes summer, holiday periods, and Turn events, and visa sponsorship is not available.

Qualifications

• Customer-centric mindset.
• Agility & flexibility in a frequently changing environment.
• Great communication & interpersonal skills with a diverse population.
• Reliability & self-discipline.
• Availability to work during summer, holidays, and Turn periods.

Responsibilities

• Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Skills

Customer service

Communication

Interpersonal skills

Marketing

Social media

Relationship building

Administrative tasks

Job description

The Scion Group is hiring an Experience Team Member (ETM) at our West Lafayette, Indiana property. This role blends marketing, relationship building, administration and customer service to deliver outstanding community experiences.

Ideal candidates excel in fast-paced, collegiate environments and exhibit superb interpersonal and problem-solving skills, with a strong work ethic. Availability includes summer, holiday periods, and Turn events, and visa sponsorship is not available.