Leasing & Customer Experience Specialist

The Scion Group; Statesboro (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

The Scion Group is seeking an Experience Team Member (ETM) at our Statesboro property to deliver exceptional customer experiences and support marketing, sales, and administration. The role blends relationship building with hands-on office and community duties in a fast-paced student-living setting.

Ideal candidates will excel in communication, be reliable, and able to work day hours plus on-call rotations during peak seasons and Turn periods.

Qualifications

• Customer-centric mindset and strong communication skills.
• Agility and flexibility in a fast-changing environment.
• Reliable, self-disciplined with strong interpersonal skills.
• Ability to work daytime business hours and on-call rotation.

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Skills

Customer-centric mindset

Interpersonal skills

Flexibility

Communication skills

Team orientation

Job description

The Scion Group is seeking an Experience Team Member (ETM) at our Statesboro property to deliver exceptional customer experiences and support marketing, sales, and administration. The role blends relationship building with hands-on office and community duties in a fast-paced student-living setting.

Ideal candidates will excel in communication, be reliable, and able to work day hours plus on-call rotations during peak seasons and Turn periods.