Leasing & Community Experience Specialist

The-Scion-Group; West Lafayette (IN); On-site; USD 25,000 - 35,000; Full time

Job summary

The Scion Group LLC is seeking an energetic Experience Team Member (ETM) located at West Lafayette, Indiana. The role blends marketing, relationship building, administration and customer service to deliver outstanding resident experiences in a fast-paced campus environment.

Ideal candidates possess a customer-centric mindset, strong communication and reliable work ethic, with flexibility for day-time hours and occasional on-call rotations.

Qualifications

• Customer-centric mindset required.
• Agility and flexibility in a frequently changing environment.
• Strong communication and interpersonal skills.
• Reliable and self-disciplined.
• Availability to work during summer, holidays, and Turn periods.
• Job location is at the assigned property.
• Daytime business hours with after-hours on-call rotation.

Responsibilities

• Prioritize interactions and communication with customers; provide tours.
• Provide feedback on sales barriers and customer objections to management.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communications to engage customers.
• Plan, promote and execute customer experience initiatives and marketing opportunities.
• Represent the community positively and professionally.
• Log, file and retrieve customer packages.
• Assist with housekeeping at opening/closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties.

Skills

Customer-centric mindset

Communication skills

Interpersonal skills

Reliability

Adaptability

Time management

Job description

The Scion Group LLC is seeking an energetic Experience Team Member (ETM) located at West Lafayette, Indiana. The role blends marketing, relationship building, administration and customer service to deliver outstanding resident experiences in a fast-paced campus environment.

Ideal candidates possess a customer-centric mindset, strong communication and reliable work ethic, with flexibility for day-time hours and occasional on-call rotations.