Leasing & Experience Specialist

The Scion Group; Fairfax (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

The Scion Group LLC is seeking an Experience Team Member (ETM) for The Flats on University in Fairfax, VA. This on-site role blends marketing, relationship building, administration and customer service to create an exceptional resident experience.

The ETM works in a fast-paced, collegiate setting with strong teamwork and problem-solving requirements. You will engage residents, coordinate tours, support community initiatives, and contribute to local marketing efforts while representing the

Qualifications

• Customer-centric mindset.
• Agility & flexibility with a frequently changing environment.
• Great communication & interpersonal skills with a diverse population.
• Reliability & self-discipline.
• Availability to work during summer, holidays, and Turn periods.
• Job location is at the assigned property.
• Working hours consist of daytime business hours and after hours on-call rotation.

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Job description

The Scion Group LLC is seeking an Experience Team Member (ETM) for The Flats on University in Fairfax, VA. This on-site role blends marketing, relationship building, administration and customer service to create an exceptional resident experience.

The ETM works in a fast-paced, collegiate setting with strong teamwork and problem-solving requirements. You will engage residents, coordinate tours, support community initiatives, and contribute to local marketing efforts while representing the