Resident Experience & Leasing Specialist

The Scion Group; Norman (OK); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Discretionary annual bonus

Paid Time Off

Health Insurance

Vision Insurance

401k Matching

Paid Maternal Leave

Job summary

The Scion Group is seeking an Experience Team Member (ETM) in Norman, OK to blend marketing, relationship building, administration and customer service in a fast-paced student housing environment.

The ETM role requires exceptional interpersonal and problem-solving skills, a strong work ethic, and the ability to thrive in a collegiate setting. Expect daytime hours with an after-hours on-call rotation at the assigned property.

Qualifications

• Customer-centric mindset.
• Agility and flexibility in a frequently changing environment.
• Great communication and interpersonal skills with a diverse population.
• Reliability and self-discipline.
• Availability to work during summer, holidays, and turnover periods.
• Job location is at the assigned property.
• Daytime business hours with after-hours on-call rotation.

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Skills

Customer service

Communication

Interpersonal skills

Adaptability

Reliability

Time management

Job description

The Scion Group is seeking an Experience Team Member (ETM) in Norman, OK to blend marketing, relationship building, administration and customer service in a fast-paced student housing environment.

The ETM role requires exceptional interpersonal and problem-solving skills, a strong work ethic, and the ability to thrive in a collegiate setting. Expect daytime hours with an after-hours on-call rotation at the assigned property.