Experience Team Member: Leasing & Community Experience

The Scion Group; New Brunswick (NJ); In loco; USD 29.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discretionary annual bonus

Paid Time Off

Health Insurance

Vision Insurance

401k Matching

Paid Maternal Leave

Descrizione del lavoro

The Scion Group seeks an Experience Team Member (ETM) to enhance customer experience across our properties in a fast-paced, collegiate environment. This role blends marketing, relationship building, administration and customer service to support our communities.

ETMs thrive on strong interpersonal skills and a proactive approach to engagement, with duties spanning tours, events, and coordination with property teams. This is a full-time on-site position with summer and rotating on-call hours.

Competenze

• Customer-centric mindset.
• Agility & flexibility with a frequently changing environment.
• Great communication & interpersonal skills with a diverse population.
• Reliability & self-discipline.
• Availability to work during summer, holidays, and Turn periods.
• Job location is at the assigned property.
• Working hours consist of daytime business hours and after hour on-call rotation.

Mansioni

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.

Conoscenze

Customer-centric mindset

Agility & flexibility

Communication & interpersonal skills

Reliability & self-discipline

Availability for summer/holidays/Turn

On-site property work

Descrizione del lavoro

The Scion Group seeks an Experience Team Member (ETM) to enhance customer experience across our properties in a fast-paced, collegiate environment. This role blends marketing, relationship building, administration and customer service to support our communities.

ETMs thrive on strong interpersonal skills and a proactive approach to engagement, with duties spanning tours, events, and coordination with property teams. This is a full-time on-site position with summer and rotating on-call hours.