Leasing Consultant: Drive Occupancy & Tours

University Partners; Charlottesville (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

University Partners seeks a Leasing Consultant to support leasing, marketing, and resident relations by delivering excellent customer service and driving occupancy goals. You will ensure compliance with Fair Housing and company policies while presenting community features and amenities.

In this role you will conduct tours, review applications, and maintain lease files, contributing to a welcoming experience for residents and prospects across our properties.

Qualifications

• Strong customer service and sales skills.
• Strong communication and interpersonal skills.
• Ability to understand and explain lease documents.
• Strong attention to detail and organization.
• Ability to multitask and manage time effectively.
• Ability to maintain confidentiality.
• Ability to work independently and in a team environment.
• Basic math skills including percentages and rent calculations.
• Ability to work weekends and peak leasing season schedules.
• Comfortable using social media platforms and creating posts for marketing, outreach, and community engagement.

Responsibilities

• Provide excellent customer service to residents, prospects, guests, and vendors.
• Lease apartments in alignment with occupancy and revenue goals.
• Follow Fair Housing standards in all interactions.
• Conduct tours and present community features and amenities.
• Support marketing and outreach efforts.
• Review applications including income, credit, and background screening.
• Prepare and maintain lease files and required documentation.
• Verify apartment readiness prior to move-in.
• Support lease renewal and retention efforts.
• Track leads, guest cards, and follow-ups in property management systems.
• Respond to calls, emails, and resident communication professionally and timely.
• Assist with work order entry and maintenance communication.
• Support move-in processes including documentation and system setup.
• Maintain leasing office, model units, and amenity presentation.
• Maintain knowledge of market competitors, pricing, and concessions.
• Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all community policies.
• Ensure understanding of required application information, screening process, policies, and procedures.

Skills

Customer service

Sales skills

Communication

Interpersonal skills

Attention to detail

Organization

Multitasking

Independent work

Weekend availability

Basic math

Education

High School Diploma or GED

Bachelor’s Degree preferred

Job description

University Partners seeks a Leasing Consultant to support leasing, marketing, and resident relations by delivering excellent customer service and driving occupancy goals. You will ensure compliance with Fair Housing and company policies while presenting community features and amenities.

In this role you will conduct tours, review applications, and maintain lease files, contributing to a welcoming experience for residents and prospects across our properties.