Leasing Specialist: Growth, Bonuses & Resident Impact

University Partners; Riverside (AL); On-site; USD 20,000 - 30,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vis­

401(k) plan with company match

Paid Time off

EAP Assistance

Job summary

University Partners is seeking a Leasing Consultant to drive marketing and leasing efforts at the community, interfacing with prospective residents and handling resident concerns. You will work toward occupancy goals while delivering outstanding service and ensuring fair housing practices.

You will conduct outside marketing, review lease applications and verification, prepare all paperwork, and coordinate move-ins and renewals.

Qualifications

• Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.
• Ability to communicate the benefits of the apartment community to students, their parents, and University personnel.
• Excellent customer service, sales, and negotiation skills.

Responsibilities

• Provide excellent service to residents, prospects, and visitors to the community.
• Effectively lease apartments in accordance with occupancy goals.
• Follow Fair Housing Standards in all dealings with prospects and residents.
• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
• Conduct the application review for each lease including credit and income verifications and background checks.
• Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.
• Ensure the condition of leased apartments prior to move-in, including a final inspection.
• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
• Complete all tasks necessary to successfully operate the leasing office.
• Daily Opening and Closing Procedures: Perform a daily marketing inspection, including the check of the model, the condition of the leasing path, and amenities areas.
• Answer all phone calls, emails, and voicemails that come in throughout the day.
• Signage Inspection: Inspect bootlegs, banners, balloons, and brochures.
• Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.
• Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning.
• Leasing: Greet prospects and show apartments and coordinate the leasing process.
• Leads: Maintain Guest Cards and leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit.
• Applications: Enter prospect information into Entrata as directed by Assistant Community Manager.
• Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval.
• Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata.
• Renewals: complete renewal effort tasks as necessary.
• Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
• Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.
• Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.
• TURN: Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication.
• Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.
• Move-In Process: Coordinate Move-In process with new residents.

Skills

Sales experience

Leasing experience

Marketing experience

Customer service

Communication skills

Negotiation skills

Time management

Team player

Attention to detail

Education

Bachelor’s Degree preferred

High School diploma or GED

Tools

Entrata

Microsoft Word

Microsoft Excel

Job description

University Partners is seeking a Leasing Consultant to drive marketing and leasing efforts at the community, interfacing with prospective residents and handling resident concerns. You will work toward occupancy goals while delivering outstanding service and ensuring fair housing practices.

You will conduct outside marketing, review lease applications and verification, prepare all paperwork, and coordinate move-ins and renewals.