Leasing & Community Experience Assistant Manager

Hrpliving; San Mateo (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Free Dental Insurance

Medical and Vision coverage

401k Matching

Paid Time Off (birthday)

Paid Sick Time Off

Pet Insurance

Paid Maternity/Paternity/AdoptionLeave

Telehealth

Life Insurance

Retirement Planning

Job summary

Hawthorne Residential Partners is seeking an Assistant Community Manager to support leasing, resident relations, and financial tasks like rent collection. You will work closely with the Community Manager, lead by example, and help ensure occupancy goals while delivering excellent service at our award-winning communities.

You’ll engage residents, coordinate renewals, and contribute to a welcoming, well-maintained property environment.

Qualifications

• High School or GED equivalent.
• Two years of property management experience preferred.
• Six months previous assistant community manager experience preferred.
• Valid Driver's License.
• CALP accreditation is a plus.

Responsibilities

• Support leasing by conducting tours, responding to leads, and guiding prospects through the leasing process.
• Identify prospect needs, showcase available homes, and invite them to join the community.
• Ensure lease applications, renewals, and related documents are completed accurately and on time.
• Meet occupancy goals through strong leasing performance and resident retention.
• Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement.
• Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented.
• Oversee rent collection, check scanning, and payment posting to ensure timely and accurate processing.
• Monitor delinquencies, make weekly follow-up calls, and coordinate eviction procedures as needed.
• Conduct regular ledger reviews to verify billing, payment applications, and account accuracy.
• Assist with financial reporting and documentation for Community Manager and regional leadership.
• Step into a leadership role in the absence of the Community Manager, maintaining continuity and team momentum.
• Support a positive and productive work environment through clear communication and goal-setting.
• Help prioritize daily tasks to ensure smooth operations and exceptional resident service.
• Respond to resident concerns and deescalate issues with professionalism, empathy, and follow-through.

Skills

Leasing & occupancy

Resident relations

Financial understanding

Leadership

Customer service

Communication

Education

High School Diploma or GED

CALP Accreditation

Job description

Hawthorne Residential Partners is seeking an Assistant Community Manager to support leasing, resident relations, and financial tasks like rent collection. You will work closely with the Community Manager, lead by example, and help ensure occupancy goals while delivering excellent service at our award-winning communities.

You’ll engage residents, coordinate renewals, and contribute to a welcoming, well-maintained property environment.