Assistant Community Manager - Path to Growth + Bonuses

Hawthorne Residential Partners; Wilmington (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Free Dental Insurance

Health & Wellness Incentives

401k Matching

Paid Time Off

Paid Sick Time Off

Pet Insurance Plans

Job summary

Hawthorne Residential Partners is seeking an Assistant Community Manager to support leasing efforts, manage resident relations, and assist with financial tasks across our communities. You will partner with the Community Manager to ensure smooth daily operations and a high level of service.

Responsibilities include guiding tours, processing applications, collecting rents, and coordinating renewals, while maintaining a welcoming community environment.

Qualifications

• Two years of property management experience is preferred.
• Six months of assistant community manager experience is preferred.
• Valid Driver's License is required.
• CALP accreditation is a plus.

Responsibilities

• Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process
• Identify prospect needs, showcase available homes, and invite them to join the community
• Ensure lease applications, renewals, and related documents are completed accurately and on time
• Meet occupancy goals through strong leasing performance and resident retention
• Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement
• Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented
• Oversee rent collection, check scanning, and payment posting to ensure timely and accurate processing
• Monitor delinquencies, make weekly follow-up calls, and coordinate eviction procedures as needed
• Conduct regular ledger reviews to verify billing, payment applications, and account accuracy
• Assist with financial reporting and documentation for Community Manager and regional leadership
• Step into a leadership role in the absence of the Community Manager, maintaining continuity and team momentum
• Support a positive and productive work environment through clear communication and goal-setting
• Help prioritize daily tasks to ensure smooth operations and exceptional resident service
• Respond to resident concerns and deescalate issues with professionalism, empathy, and follow-through

Skills

Property management experience

Assistant manager experience

Valid driver’s license

CALP accreditation

Education

High School diploma or GED

Job description

Hawthorne Residential Partners is seeking an Assistant Community Manager to support leasing efforts, manage resident relations, and assist with financial tasks across our communities. You will partner with the Community Manager to ensure smooth daily operations and a high level of service.

Responsibilities include guiding tours, processing applications, collecting rents, and coordinating renewals, while maintaining a welcoming community environment.