Lease Renewal Specialist: Drive Resident Retention

Invitation Homes LP; Glendale (CA); On-site; USD 38,000 - 66,000; Full time

Job summary

Invitation Homes LP is seeking a Renewal Specialist to negotiate and finalize lease renewals with current residents in the assigned market. This role focuses on delivering exceptional customer service while achieving renewal metrics set by market leadership.

Responsibilities include initiating renewal conversations and preparing lease documents. The ideal candidate will have a high school diploma or GED, an active Real Estate license, and strong leasing knowledge, with excellent organizational

Qualifications

• High school Diploma or GED is required.
• An active Real Estate license is required for this role.
• Broad residential leasing knowledge is expected.
• Proven experience in customer service or administrative functions is preferred.
• Experience in property management or maintenance industry is helpful.

Responsibilities

• Initiate communication with current residents to discuss and present lease renewal options.
• Negotiate lease renewals to meet renewal targets according to asset management guidelines.
• Deliver outstanding customer service by addressing resident inquiries and concerns.
• Accurately prepare and process lease documents in a timely manner.
• Foster a collaborative and professional working environment with colleagues, supervisors, and external parties.
• Provide administrative support, including clerical tasks, data entry, and document processing.
• Assist with special projects as required.
• Support department staff within the assigned region as needed.

Skills

Customer Service

Communication Skills

Administrative Skills

Organizational Skills

Leasing Knowledge

Education

High school Diploma or GED

Real Estate License

Tools

MS Word

Excel

Outlook

Adobe

Job description

Invitation Homes LP is seeking a Renewal Specialist to negotiate and finalize lease renewals with current residents in the assigned market. This role focuses on delivering exceptional customer service while achieving renewal metrics set by market leadership.

Responsibilities include initiating renewal conversations and preparing lease documents. The ideal candidate will have a high school diploma or GED, an active Real Estate license, and strong leasing knowledge, with excellent organizational