Renewal Specialist

DF1 Invitation Homes Realty California Inc; Pasadena (CA); On-site; USD 38,000 - 66,000; Full time

Benefits offered by this job

Annual bonus program

Health, dental, vision, and life ins.

Disability insurance (long & short‑/ )

Generous paid time off

401(k) matching

Casual dress

Team events

Employee resource groups

Job summary

Invitation Homes is seeking a Renewal Specialist to negotiate and finalize lease renewals with current residents in the assigned market. The role emphasizes delivering exceptional customer service throughout the renewal process and achieving renewal metrics set by leadership.

The position requires a Real Estate license, strong organizational and communication skills, and experience in residential leasing. Join a team focused on flexible growth, competitive pay, and a supportive work environment.

Qualifications

• High school Diploma or GED is required.
• An active Real Estate license is required for this role.
• Broad residential leasing knowledge.
• Proven experience in customer service or administrative functions.
• Experience in property management or maintenance is helpful.
• Excellent organizational skills with high attention to detail.
• Strong verbal and written communications skills.
• Effective customer service and conflict resolution skills.
• Technological proficiency including MS Word, Excel, Outlook and Adobe.

Responsibilities

• Initiate communication with current residents to discuss lease renewal options.
• Negotiate lease renewals to meet renewal targets.
• Deliver outstanding customer service by addressing resident inquiries and concerns during the renewal process.
• Accurately prepare and process lease documents in a timely manner.
• Foster a collaborative working environment with colleagues and external parties.
• Provide administrative support including data entry and document processing.
• Assist with special projects as required.
• Support departmental staff within the assigned region as needed.

Skills

Customer service

Communication

Organization

Data entry

MS Word

Excel

Outlook

Adobe

Education

High school diploma or GED

Active Real Estate license

Tools

MS Word

Excel

Outlook

Adobe

Job description

Who We Are

Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities “home," but our shared values bind us together. Invitation Homes is a place where possibility lives. The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.

Your Role on the Team

The Renewal Specialist is responsible for negotiating and finalizing lease renewals with current residents in the assigned market. This role focuses on delivering exceptional customer service throughout the renewal process while ensuring the achievement of renewal metrics and goals set by market leadership. This position includes but is not limited to the following activities:

• Initiate communication with current residents to discuss and present lease renewal options.
• Negotiate lease renewals in accordance with asset management guidelines to meet renewal targets.
• Deliver outstanding customer service by addressing resident inquiries and concerns throughout the renewal process.
• Accurately prepare and process lease documents in a timely manner.
• Foster a collaborative and professional working environment with colleagues, supervisors, and external parties.
• Provide administrative support, including clerical tasks, data entry, and document processing.
• Assist with special projects as required.
• Support department staff within the assigned region as needed.

Your Experience Includes

High school Diploma or GED

• An active Real Estate license is required for this role
• Broad residential leasing knowledge
• Proven experience in customer service or administrative functions
• Experience in the property management or maintenance industry is helpful
• Excellent organizational skills with a high level of attention to detail
• Strong verbal and written communications skills
• Effective customer service and conflict resolution skills
• Technological proficiency including in MS Word, Excel, Outlook and Adobe

Why Us

We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a workplace but a possibility place.

We offer each new associate:

• Competitive pay and an annual bonus program for all associates
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401k with matching company contributions
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation.

Build a foundation here and apply today!

Salary Range

The salary range for this position is: $27.82 - $48.22, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)

Equal Opportunity Statement

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [e-mail].

About Us

As the nation’s premier home leasing company, Invitation Homes provides more than 80,000 high-quality homes across 17 markets—delivering what we call “The Lease with More.” We offer our residents more value through updated homes, seamless experiences—whether digital or in person—greater flexibility to live where they want, and support from professionals who lead with Genuine CARE. Our commitment is to “unlock the power of home,” creating meaningful living experiences in the communities we proudly serve. At Invitation Homes, our associates are the foundation of our success. We are committed to “Unlocking the Power of You” by connecting each role to real impact, investing in growth and development, and fostering an environment where people feel supported, valued, and at home. Guided by our Genuine CARE values—communication, accountability, reliability, and excellence—we empower our teams to innovate, collaborate, and deliver exceptional experiences for our residents. As we continue to grow, we offer dynamic career opportunities across a wide range of disciplines. We are looking for talented individuals who are inspired to make a difference, embrace the journey, and help us raise the roof on what a modern leasing experience can be.