Remote Renewal Specialist - Retention & Leasing Champion

11 Residential; Wenatchee (WA); Hybrid; USD 37,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Work from home stipend

Job summary

11Residential is seeking a Renewal Specialist to remotely manage lease renewals across our portfolio. You will own renewals from outreach to signed leases, partnering with site teams to address resident concerns and improve retention.

Responsibilities include renewal communications, resident follow-up, leasing support, and refining retention strategies. This role offers remote work with occasional travel to sites and a strong emphasis on customer service and integrity.

Qualifications

• 3+ years of experience in multifamily property management.
• Proven track record of success in leasing and resident retention.
• Strong sales and customer service skills, with a knack for building rapport and turning conversations into results.
• Excellent verbal and written communication skills across phone, email, and text messaging.
• Flexible, adaptable, and comfortable working in a new and evolving role.
• Working knowledge of Fair Housing laws and lease renewal practices.
• Proficiency in property management software: Yardi, CRM IQ, RentCafe, and HappyCo.
• Proficient in Microsoft Office Suite including Word, Outlook, Excel, and Teams.
• Must be able to work remotely from home within an area and state where 11 Residential manages properties, and be able to occasionally travel to sites for in-person support.
• Hold and maintain a valid driver's license and have reliable transportation.
• A high school diploma or GED is required.

Responsibilities

• Manage high-volume renewal outreach and follow-up through renewal workflows.
• Write, document, and plan clear communications to promote resident retention and renewals.
• Collaborate with site teams to address resident issues and needs.
• Apply renewal pricing guidelines and escalate issues as needed.
• Track renewal activity, notices to vacate, and reasons for moving out.
• Support leasing across multiple properties, managing the prospect queue and tours.
• Maintain accurate resident records and renewal documentation in systems.
• Share feedback from interactions to improve retention and renewals.
• Ensure all communications comply with Fair Housing laws and company policies.
• Perform additional duties as assigned.

Skills

Multifamily property management (3+ y)

Leasing & resident retention

Sales and customer service

Verbal and written communication

Bilingual in English and Spanish (plus

Fair Housing laws & renewal practices

Property management software (Yardi, +

Microsoft Office Suite (Word, Outlook,

Remote work readiness & travel ability

Driver's license & reliable transport

Education

High school diploma or GED

Tools

Yardi

CRM IQ

RentCafe

HappyCo

Microsoft Office Suite

Job description

11Residential is seeking a Renewal Specialist to remotely manage lease renewals across our portfolio. You will own renewals from outreach to signed leases, partnering with site teams to address resident concerns and improve retention.

Responsibilities include renewal communications, resident follow-up, leasing support, and refining retention strategies. This role offers remote work with occasional travel to sites and a strong emphasis on customer service and integrity.