Learning Experience Designer: Impactful Learning Programs

salesforce.com, inc.; San Francisco (CA); On-site; USD 117,000 - 178,000; Full time

Job summary

Salesforce in San Francisco seeks an experienced Learning Experience Designer to craft and deliver engaging development programs for Global Professional Services, supporting talent growth and thought leadership. You will partner with SMEs, project managers, and executives to define objectives, design materials, and facilitate sessions, both virtual and in person, driving measurable impact.

The role focuses on innovative instructional design, content strategy, and sustaining best practices that

Qualifications

• 2 years progressive Learning/OD/Leadership experience within large organizations.
• 5 years experience designing development programs and courses in multiple modalities, including high-touch face-to-face and live online using a variety of technologies
• 3 years experience facilitating virtually and in person to varying levels of audiences
• Deep knowledge of leadership and organization development, change theories, learning models and best practices, instructional design strategies, and learning assessment

Responsibilities

• Consult with business stakeholders to understand and address their development needs, and ensure alignment on strategy and content
• Conduct needs assessments to determine training requirements and learning objectives
• Design and develop instructional materials such as e-learning modules, instructor-led training, job aids, and performance support tools
• Use instructional design methodologies and techniques to create engaging and effective training
• Collaborate with subject matter experts to ensure the accuracy and relevance of training content
• Identify with stakeholders the expected impact and measurement process
• Drive continuous improvement, innovation, accountability, and sustainment of content and experiences
• Develop and maintain learning assets, curriculum, and various talent development best practices that align with organizational goals and values
• Mentor and coach colleagues and emerging designers and work closely with the creative team
• Manages multi-stakeholder projects as needed, including managing priorities, and delivering results
• Staying current with new developments in instructional design, technology, and industry trends and practically applying those learnings into deliverables
• Facilitate virtual and in-person learning sessions, bringing content to life and creating an engaging participant experience
• Lead program setup including room configuration, technology, and materials
• Manage operational flow during sessions (timekeeping, transitions, troubleshooting)
• Support live sessions by managing attendance, breakout rooms, materials, and participant needs
• Manage agenda and run sheet timing and accuracy
• Serve as primary liaison for participants and stakeholders throughout the program lifecycle
• Ensure a consistent, professional, and high-quality learning experience
• Proactively identify and resolve issues and risks
• Communicate program updates, changes, and key information to stakeholders in a timely manner
• Gather and synthesize feedback to inform continuous improvement

Skills

Learning & Development

Leadership development

Facilitation

Stakeholder management

Instructional design

Job description

Salesforce in San Francisco seeks an experienced Learning Experience Designer to craft and deliver engaging development programs for Global Professional Services, supporting talent growth and thought leadership. You will partner with SMEs, project managers, and executives to define objectives, design materials, and facilitate sessions, both virtual and in person, driving measurable impact.

The role focuses on innovative instructional design, content strategy, and sustaining best practices that