Learning Experience Architect — Global Programs

salesforce.com, inc.; New York (NY); On-site; USD 117,000 - 178,000; Full time

Job summary

Salesforce.com, inc. is seeking a Learning Experience Designer to design, develop, and deliver innovative learning experiences across Global Professional Services. You will partner with SMEs, project managers, and leadership to define objectives and measure impact.

You will design instructional materials, facilitate sessions both virtually and in person, and mentor colleagues while staying current with instructional design trends to support the talent development roadmap at Salesforce.

Qualifications

• 2 years of progressive Learning/OD/Leadership experience within large organizations.
• 5 years experience designing development programs and courses in multiple modalities, including high-touch face-to-face and live online using a variety of technologies.
• 3 years experience facilitating virtually and in person to varying levels of audiences.
• Deep knowledge of leadership and organization development, change theories, learning models and best practices, instructional design strategies, and learning assessment - and a natural curiosity for leveraging leading-edge practices.
• Ability to thrive in a dynamic, high-output, and occasionally ambiguous environment.
• Strong executive presence and ability to build credibility with stakeholders at all levels.
• Experience in organization leadership development and coaching.
• Strong communication, influencing, and stakeholder management skills.
• Exceptional proficiency in written and verbal communication, including presentation and interpersonal skills.

Responsibilities

• Consult with business stakeholders to understand and address their development needs, and ensure alignment on strategy and content.
• Conduct needs assessments to determine training requirements and learning objectives.
• Design and develop instructional materials such as e-learning modules, instructor-led training, job aids, and performance support tools.
• Use instructional design methodologies and techniques to create engaging and effective training.
• Collaborate with subject matter experts to ensure the accuracy and relevance of training content.
• Identify with stakeholders the expected impact and measurement process.
• Drive continuous improvement, innovation, accountability, and sustainment of content and experiences.
• Develop and maintain learning assets, curriculum, and various talent development best practices that align with organizational goals and values.
• Mentor and coach colleagues and emerging designers and work closely with the creative team.
• Manages multi-stakeholder projects as needed, including managing priorities, and delivering results.
• Staying current with new developments in instructional design, technology, and industry trends and practically applying those learnings into deliverables.

Skills

Learning/OD experience

Leadership development

Facilitation skills

Stakeholder management

Executive presence

Communication skills

Education

Bachelor's degree in HR or related field

Job description

Salesforce.com, inc. is seeking a Learning Experience Designer to design, develop, and deliver innovative learning experiences across Global Professional Services. You will partner with SMEs, project managers, and leadership to define objectives and measure impact.

You will design instructional materials, facilitate sessions both virtually and in person, and mentor colleagues while staying current with instructional design trends to support the talent development roadmap at Salesforce.