Learning Experience Architect

Salesforce; San Francisco (CA); On-site; USD 117,000 - 194,000; Full time

Job summary

Salesforce is seeking an experienced Learning Experience Designer within Global Professional Services Talent Development to design, deliver and optimize learning experiences that grow our people and propel our business.

You will partner with subject matter experts and project managers to build multi‑modal programs, mentor colleagues, and drive measurable impact across a fast‑growing organization.

Qualifications

• 2 years of progressive Learning/OD/Leadership experience within large organizations.
• 5 years experience designing development programs and courses in multiple modalities, including high‑touch face‑to‑face and live online using a variety of technologies
• 3 years experience facilitating virtually and in person to varying levels of audiences
• Deep knowledge of leadership and organization development, change theories, learning models and best practices, instructional design strategies, and learning assessment - and a natural curiosity for leveraging leading‑edge practices
• Ability to thrive in a dynamic, high‑output, and occasionally ambiguous environment
• Strong executive presence and ability to build credibility with stakeholders at all levels
• Experience in organization leadership development and coaching
• Strong communication, influencing, and stakeholder management skills
• Exceptional proficiency in written and verbal communication, including presentation and interpersonal skills

Responsibilities

• Consult with business stakeholders to understand and address their development needs, and ensure alignment on strategy and content
• Conduct needs assessments to determine training requirements and learning objectives
• Design and develop instructional materials such as e-learning modules, instructor‑led training, job aids, and performance support tools
• Use instructional design methodologies and techniques to create engaging and effective training
• Collaborate with subject matter experts to ensure the accuracy and relevance of training content
• Identify with stakeholders the expected impact and measurement process
• Drive continuous improvement, innovation, accountability, and sustainment of content and experiences
• Develop and maintain learning assets, curriculum, and various talent development best practices that align with organizational goals and values
• Mentor and coach colleagues and emerging designers and work closely with the creative team
• Manages multi‑stakeholder projects as needed, including managing priorities, and delivering results
• Staying current with new developments in instructional design, technology, and industry trends and practically applying those learnings into deliverables

Skills

Learning/OD/Leadership experience

Program design

Facilitation (virtual & in-person)

Stakeholder management

Instructional design

Leadership development

Job description

Salesforce is seeking an experienced Learning Experience Designer within Global Professional Services Talent Development to design, deliver and optimize learning experiences that grow our people and propel our business.

You will partner with subject matter experts and project managers to build multi‑modal programs, mentor colleagues, and drive measurable impact across a fast‑growing organization.