Learning Experience Designer - Customer Enablement & Demos

Direct Supply, Inc.; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Generous benefit package

Job summary

Direct Supply, Inc. is seeking a Learning Experience Design Coordinator to deliver engaging product training and enablement experiences for customers adopting the TELS solutions.

You will partner with Sales, Product, and Implementation teams to provide product demonstrations, customer training, and self-service learning resources that drive adoption and long-term success. Requirements include a bachelor's degree in a related field and 3–5 years of experience in virtual training or learning

Qualifications

• Bachelor's degree in Education, HR, Organizational Development or related field.
• 3–5 years delivering virtual training, customer enablement or learning experience design.
• Experience creating engaging customer learning experiences using instructional design principles and adult learning methodologies.
• Demonstrated ability to deliver product demonstrations and translate technical concepts into customer value.
• Experience with LMS platforms, virtual training technologies and digital knowledge management tools.
• CPTD certification or similar credential preferred.

Responsibilities

• Deliver engaging virtual product demonstrations and customer training that support onboarding, feature adoption, and customer success.
• Partner with Sales and Implementation teams to provide training for premium customer implementations and major product rollouts.
• Design, maintain and continuously improve customer training materials, facilitator guides, job aids and digital learning resources.
• Own the TELS Help Center, ensuring self-service content remains accurate, current and aligned with new product functionality.
• Develop and deliver customized customer training programs tailored to unique workflows and business needs.
• Coordinate customer training logistics, scheduling and intake while ensuring a seamless learner experience.
• Monitor customer feedback, product adoption and training effectiveness to identify opportunities for continuous improvement.
• Collaborate with Product, Sales, Support and Learning Experience Design teams to prioritize enablement needs and maintain consistent customer education.
• Track and report training participation, adoption metrics and learning outcomes to demonstrate business impact.
• Apply emerging learning technologies and AI-enabled tools to improve content development, delivery and customer engagement.

Skills

Drives Results

Communicates Effectively

Live Virtual Facilitation

Customer Focus

AI & Technology

Virtual product training

LMS & training platforms

Translate technical concepts

Education

Bachelor's degree in Education, HR, Organizational Development or related field

CPTD certification or similar credential preferred

Tools

LMS platforms

Zendesk

CRM tools

Job description

Direct Supply, Inc. is seeking a Learning Experience Design Coordinator to deliver engaging product training and enablement experiences for customers adopting the TELS solutions.

You will partner with Sales, Product, and Implementation teams to provide product demonstrations, customer training, and self-service learning resources that drive adoption and long-term success. Requirements include a bachelor's degree in a related field and 3–5 years of experience in virtual training or learning