Remote Learning Experience Designer, Customer Enablement

Embedded Shishya; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Laivly is seeking a Learning Experience Designer, Customer Enablement to transform complex product functionality into engaging training that drives adoption and success. You’ll design content, deliver onboarding, and work closely with Product, Customer Success, Engineering, and Support to keep materials aligned with releases.

The role emphasizes self-service and product-led growth, remote work, and transforming how customers learn about our products with scalable enablement resources.

Qualifications

• 3 to 5 years of experience in instructional design, customer enablement, learning and development, or a similar role.
• Experience building digital learning content using Articulate Rise or comparable authoring tools.
• Experience working within a SaaS or technology environment.
• A natural curiosity for understanding software products and explaining technical concepts clearly.
• Strong written communication and customer-facing documentation skills.
• Experience collaborating with cross-functional teams including Product, Customer Success, Engineering, Solutions, and Implementations.
• Familiarity with LMS platforms and AI-powered content creation tools.
• A portfolio demonstrating instructional design work.
• Experience supporting product-led growth (PLG) or customer self-service initiatives.
• Proficiency with Articulate Storyline, Camtasia, Loom or similar tools.
• Experience in the contact center or customer experience industry.

Responsibilities

• Become a subject matter expert on the Laivly product suite and how it delivers value to customers.
• Design engaging customer learning experiences using Articulate Rise, including eLearning modules, guides, videos, walkthroughs, and other enablement content.
• Deliver customer onboarding and training sessions across our product portfolio.
• Partner with Product to stay ahead of releases and ensure content reflects new functionality.
• Gather customer feedback and enablement insights to improve product usability and adoption.
• Maintain and continually improve our knowledge base and enablement content.
• Utilize AI tools to accelerate content creation while upholding quality and accuracy.
• Collaborate across Product, Customer Success, Engineering, Support, and Implementations for a consistent learning experience.
• Support the development of Laivly's Partner Portal, partner marketing resources, and training content.
• Assess needs and gather requirements for new sales enablement content for internal sellers and partner networks.

Skills

Instructional design

Learning & development

Customer enablement

SaaS / tech familiarity

Articulate Rise

Articulate Storyline

Camtasia

Loom

AI content tools

Tools

Articulate Rise

Articulate Storyline

Camtasia

Loom

LMS platforms

Job description

Laivly is seeking a Learning Experience Designer, Customer Enablement to transform complex product functionality into engaging training that drives adoption and success. You’ll design content, deliver onboarding, and work closely with Product, Customer Success, Engineering, and Support to keep materials aligned with releases.

The role emphasizes self-service and product-led growth, remote work, and transforming how customers learn about our products with scalable enablement resources.