Learning Experience Design Coordinator - TELS

Direct Supply, Inc.; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Generous benefit package

Job summary

Direct Supply, Inc. is seeking a Learning Experience Design Coordinator to deliver engaging product training and enablement experiences for customers adopting the TELS solutions.

You will partner with Sales, Product, and Implementation teams to provide product demonstrations, customer training, and self-service learning resources that drive adoption and long-term success. Requirements include a bachelor's degree in a related field and 3–5 years of experience in virtual training or learning

Qualifications

• Bachelor's degree in Education, HR, Organizational Development or related field.
• 3–5 years delivering virtual training, customer enablement or learning experience design.
• Experience creating engaging customer learning experiences using instructional design principles and adult learning methodologies.
• Demonstrated ability to deliver product demonstrations and translate technical concepts into customer value.
• Experience with LMS platforms, virtual training technologies and digital knowledge management tools.
• CPTD certification or similar credential preferred.

Responsibilities

• Deliver engaging virtual product demonstrations and customer training that support onboarding, feature adoption, and customer success.
• Partner with Sales and Implementation teams to provide training for premium customer implementations and major product rollouts.
• Design, maintain and continuously improve customer training materials, facilitator guides, job aids and digital learning resources.
• Own the TELS Help Center, ensuring self-service content remains accurate, current and aligned with new product functionality.
• Develop and deliver customized customer training programs tailored to unique workflows and business needs.
• Coordinate customer training logistics, scheduling and intake while ensuring a seamless learner experience.
• Monitor customer feedback, product adoption and training effectiveness to identify opportunities for continuous improvement.
• Collaborate with Product, Sales, Support and Learning Experience Design teams to prioritize enablement needs and maintain consistent customer education.
• Track and report training participation, adoption metrics and learning outcomes to demonstrate business impact.
• Apply emerging learning technologies and AI-enabled tools to improve content development, delivery and customer engagement.

Skills

Drives Results

Communicates Effectively

Live Virtual Facilitation

Customer Focus

AI & Technology

Virtual product training

LMS & training platforms

Translate technical concepts

Education

Bachelor's degree in Education, HR, Organizational Development or related field

CPTD certification or similar credential preferred

Tools

LMS platforms

Zendesk

CRM tools

Job description

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Learning Experience Design Coordinator - TELS position, you'll deliver engaging product training and enablement experiences that help customers successfully adopt TELS solutions. You'll partner with Sales, Product, and Implementation teams to provide product demonstrations, customer training, and self-service learning resources that drive adoption, customer confidence, and long-term success.

Skills Needed

• Drives Results - Owns outcomes across the training lifecycle—from demo through adoption and holds themselves accountable for success metrics including training satisfaction, onboarding and feature adoption rates, and utilization of core TELS features.
• Communicates Effectively - Develops and delivers compelling communications and training for diverse customer audiences.
• Excels in live virtual facilitation, adjusting style and depth for corporate audiences, building-level end users and technical staff.
• Customer Focus - Builds trusted relationships with senior living customers by deeply understanding their workflows, pain points and goals. Proactively identifies opportunities to improve customer outcomes through better enablement.
• Applies AI and Technology - Identifies opportunities to boost efficiency and add value using AI and tech. Embraces and applies digital innovations and technology solutions. Eagerly learns and integrates new technologies where they matter most.
• Experience facilitating engaging virtual product training for diverse audiences.
• Proficiency with Learning Management Systems (LMS), virtual training platforms, Zendesk, and CRM tools.
• Ability to simplify technical concepts into customer-focused learning experiences.

What You'll Do and Impact

• Deliver engaging virtual product demonstrations and customer training that support onboarding, feature adoption, and customer success.
• Partner with Sales and Implementation teams to provide training for premium customer implementations and major product rollouts.
• Design, maintain and continuously improve customer training materials, facilitator guides, job aids and digital learning resources.
• Own the TELS Help Center, ensuring self-service content remains accurate, current and aligned with new product functionality.
• Develop and deliver customized customer training programs tailored to unique workflows and business needs.
• Coordinate customer training logistics, scheduling and intake while ensuring a seamless learner experience.
• Monitor customer feedback, product adoption and training effectiveness to identify opportunities for continuous improvement.
• Collaborate with Product, Sales, Support and Learning Experience Design teams to prioritize enablement needs and maintain consistent customer education.
• Track and report training participation, adoption metrics and learning outcomes to demonstrate business impact.
• Apply emerging learning technologies and AI-enabled tools to improve content development, delivery and customer engagement.

Experience

• Bachelor's degree in Education, Human Resources, Organizational Development or a related field.
• 3–5 years of experience delivering virtual training, customer enablement, learning experience design or a related field.
• Experience creating engaging customer learning experiences using instructional design principles and adult learning methodologies.
• Demonstrated ability to deliver product demonstrations and translate technical concepts into customer value.
• Experience with LMS platforms, virtual training technologies and digital knowledge management tools.
• CPTD certification or similar credential preferred.
• Job to be performed in the location listed.

Benefits

• Generous benefit package available.

© 2013 to 2026 Direct Supply, Inc. All rights reserved.

Direct Supply delivers solution-driven platforms, products and services to help solve the toughest challenges facing Senior Living and Healthcare. For more than 35 years, we’ve grown consistently while expanding our offering of innovative solutions for virtually every critical area of senior health across the continuum of care. If you asked our 1,200+ Partners what separates Direct Supply from other applied technology companies, it’s that we are 100% employee owned and driven to work with a purpose. Every day, we strive to honor our mission of enhancing the lives of millions of seniors and healthcare professionals in a results-oriented agile environment that gives our Partners the necessary tools and flexibility to truly bring what’s next to Healthcare.

Ready to make a difference?