Senior Learning Experience Designer for Customer Enablement

TekStream Solutions; Atlanta (GA); On-site; USD 85,000 - 125,000; Full time

Job summary

TekStream Solutions seeks a Learning Experience Designer III to partner with customers and internal teams to identify adoption needs and craft learning solutions. You will lead end-to-end enablement initiatives, create scalable education programs, and ensure quality and governance across content lifecycles.

Responsibilities include discovery, strategy development, design of learning experiences, and ongoing evaluation to improve customer outcomes.

Qualifications

• Expertise in human-centered design and learning experience design.
• Strong instructional design and performance consulting capability.
• Strong customer-facing communication and facilitation skills.
• Proficiency with enablement tools: Articulate 360/Storyline/Rise, Camtasia, and Microsoft 365.
• Experience with LMS/LXP administration, publishing, enrollment/access, and reporting/analytics.
• Project management skills to deliver multiple initiatives on time.
• Measurement mindset: define evaluation plans, interpret learning data, and recommend improvements.
• Experience with NASCO Processing System or equivalent health claims system.
• Excellent verbal and written skills; excellent presentation skills.
• Analytical skills in a problem-solving environment.
• Strong consulting, facilitation and influencing skills.
• Advanced experience applying instructional design methodologies and learning strategies.
• Experience with learning evaluation methodologies.
• Ability to perform under ambiguity.
• Self-awareness and accountability.
• Organizational and time management.
• Knowledge of adult learning principles.
• Ability to collaborate across groups and coordinate resources.
• Experience interviewing customers to solicit required content.
• 4+ years leading instructional design projects.
• 5+ years developing learning solutions across formats.
• NPS Experience.

Responsibilities

• Lead discovery with external customers and internal stakeholders to identify enablement needs.
• Translate insights into a customer enablement strategy with audience segmentation and objectives.
• Design and build scalable customer education and performance support (eLearning, live/virtual training, videos, job aids).
• Facilitate workshops to align on scope and decisions; document outcomes.
• Manage medium-to-large enablement projects end-to-end (plan, timeline, risks, budget).
• Partner cross-functionally to align customer education with product releases and adoption motions.
• Support proposal scoping with LOE estimates and assumptions.
• Execute change readiness and reinforcement activities.
• Define evaluation plans and use insights to drive improvements.
• Own governance for content lifecycle, quality assurance, and compliance; report health.
• Support learner experience for education platforms with IT/security coordination.
• Mentor peers and share standards; contribute to repository/Center of Excellence.
• Develop scope/plans for new learning solutions; maintain project plans and estimates.
• Lead design/development of new learning solutions; monitor documentation.
• Evaluate vendor proposals for instructional materials.
• Perform needs analyses to define objectives; recommend learning solutions.
• Develop storyboards for technology-based learning.
• Analyze audiences to tailor solutions; design courses with transfer strategies.
• Select materials and assess evaluation results; revise content accordingly.
• Remediate existing curricula per NPS requirements.
• Establish PM tools; set evaluation standards; develop formative/summative evaluations.
• Test quality and functionality of learning solutions; keep assets current.
• Drive evolution of instructional elements for engagement.

Skills

Human-centered design and LXD

Instructional design & performance

Customer-facing communication

Articulate 360/Storyline/Rise; Camtas–

LMS/LXP administration & analytics

Project management

Evaluation plans & data interpretation

NASCO health claims system

Verbal & written communication

Presentation skills

Analytical problem solving

Consulting, facilitation & influencing

Instructional design methodologies & e

Learning evaluation methodologies

Ambiguity management

Self-awareness & accountability

Time management

Adult learning principles

Collaboration across groups

Customer interviews for content

NPS Experience

Education

Bachelor's degree in Instructional Design or related field

Master's degree in instructional design (preferred)

Tools

Articulate 360/Storyline/Rise

Camtasia

Microsoft 365

Job description

TekStream Solutions seeks a Learning Experience Designer III to partner with customers and internal teams to identify adoption needs and craft learning solutions. You will lead end-to-end enablement initiatives, create scalable education programs, and ensure quality and governance across content lifecycles.

Responsibilities include discovery, strategy development, design of learning experiences, and ongoing evaluation to improve customer outcomes.