Learning Experience Designer (Contract to Hire)

TekStream Solutions; Atlanta (GA); Vor Ort; USD 85.000 - 125.000; Vollzeit

Zusammenfassung

TekStream Solutions seeks a Learning Experience Designer III to partner with customers and internal teams to identify adoption needs and craft learning solutions. You will lead end-to-end enablement initiatives, create scalable education programs, and ensure quality and governance across content lifecycles.

Responsibilities include discovery, strategy development, design of learning experiences, and ongoing evaluation to improve customer outcomes.

Qualifikationen

• Expertise in human-centered design and learning experience design.
• Strong instructional design and performance consulting capability.
• Strong customer-facing communication and facilitation skills.
• Proficiency with enablement tools: Articulate 360/Storyline/Rise, Camtasia, and Microsoft 365.
• Experience with LMS/LXP administration, publishing, enrollment/access, and reporting/analytics.
• Project management skills to deliver multiple initiatives on time.
• Measurement mindset: define evaluation plans, interpret learning data, and recommend improvements.
• Experience with NASCO Processing System or equivalent health claims system.
• Excellent verbal and written skills; excellent presentation skills.
• Analytical skills in a problem-solving environment.
• Strong consulting, facilitation and influencing skills.
• Advanced experience applying instructional design methodologies and learning strategies.
• Experience with learning evaluation methodologies.
• Ability to perform under ambiguity.
• Self-awareness and accountability.
• Organizational and time management.
• Knowledge of adult learning principles.
• Ability to collaborate across groups and coordinate resources.
• Experience interviewing customers to solicit required content.
• 4+ years leading instructional design projects.
• 5+ years developing learning solutions across formats.
• NPS Experience.

Aufgaben

• Lead discovery with external customers and internal stakeholders to identify enablement needs.
• Translate insights into a customer enablement strategy with audience segmentation and objectives.
• Design and build scalable customer education and performance support (eLearning, live/virtual training, videos, job aids).
• Facilitate workshops to align on scope and decisions; document outcomes.
• Manage medium-to-large enablement projects end-to-end (plan, timeline, risks, budget).
• Partner cross-functionally to align customer education with product releases and adoption motions.
• Support proposal scoping with LOE estimates and assumptions.
• Execute change readiness and reinforcement activities.
• Define evaluation plans and use insights to drive improvements.
• Own governance for content lifecycle, quality assurance, and compliance; report health.
• Support learner experience for education platforms with IT/security coordination.
• Mentor peers and share standards; contribute to repository/Center of Excellence.
• Develop scope/plans for new learning solutions; maintain project plans and estimates.
• Lead design/development of new learning solutions; monitor documentation.
• Evaluate vendor proposals for instructional materials.
• Perform needs analyses to define objectives; recommend learning solutions.
• Develop storyboards for technology-based learning.
• Analyze audiences to tailor solutions; design courses with transfer strategies.
• Select materials and assess evaluation results; revise content accordingly.
• Remediate existing curricula per NPS requirements.
• Establish PM tools; set evaluation standards; develop formative/summative evaluations.
• Test quality and functionality of learning solutions; keep assets current.
• Drive evolution of instructional elements for engagement.

Kenntnisse

Human-centered design and LXD

Instructional design & performance

Customer-facing communication

Articulate 360/Storyline/Rise; Camtas–

LMS/LXP administration & analytics

Project management

Evaluation plans & data interpretation

NASCO health claims system

Verbal & written communication

Presentation skills

Analytical problem solving

Consulting, facilitation & influencing

Instructional design methodologies & e

Learning evaluation methodologies

Ambiguity management

Self-awareness & accountability

Time management

Adult learning principles

Collaboration across groups

Customer interviews for content

NPS Experience

Ausbildung

Bachelor's degree in Instructional Design or related field

Master's degree in instructional design (preferred)

Tools

Articulate 360/Storyline/Rise

Camtasia

Microsoft 365

Jobbeschreibung

Under general direction, the Learning Experience Designer (LED) III is a customer-facing enablement professional who partners directly with external customers and internal teams to identify adoption and performance needs and to design, develop, and deliver learning and performance support that improves customer outcomes. This role leads end-to-end execution for medium-to-large customer enablement initiatives (discovery through launch and measurement), ensures quality and ongoing maintenance of assigned customer education programs, and provides regular status, risk, and program health updates to the Manager. The LED III operates as a senior individual contributor, influencing without authority and driving alignment across cross-functional partners (e.g., Customer Success/Experience, Product, Professional Services, and Support).

Success measures may include:

Customer adoption/usage, time-to-proficiency, training completion and satisfaction, reduction in support volume for targeted topics, and stakeholder/customer feedback on enablement effectiveness.

Responsibilities:

Roles and Responsibilities

• Leads discovery with external customers and internal stakeholders (e.g., Customer Success, Product, Support, Professional Services) to identify enablement needs, friction points, and customer success criteria
• Translates insights into a customer enablement strategy (audience segmentation such as admins/end users/champions, learning objectives, experience requirements, and recommended modalities)
• Designs and builds scalable customer education and performance support (e.g., eLearning, live/virtual customer training, videos, job aids, knowledge articles, and in-app guidance) aligned to usability, accessibility, and inclusive design standards
• Facilitates customer and stakeholder workshops to align on scope, priorities, and design decisions; drives consensus and documents outcomes
• Manages medium-to-large customer enablement projects end-to-end (plan, timeline, dependencies, risks, communications, and delivery) to meet customer-facing commitments and outcomes
• Partners cross-functionally (Customer Success/Account teams, Product, Professional Services, Support) to align customer education with product releases, onboarding/implementation milestones, and ongoing adoption motions
• Supports customer enablement proposal and scoping activities by contributing to solution approach, level-of-effort estimates, assumptions, and solution-related analysis/reporting
• Executes customer change readiness and reinforcement activities (readiness planning, communications support, adoption reinforcement) to improve product adoption
• Defines and executes evaluation plans for customer education (e.g., satisfaction, proficiency, adoption/time-to-value) and uses insights to recommend improvements
• Owns governance for assigned customer-facing offerings: content lifecycle management, versioning aligned to product changes, quality assurance, and compliance requirements; reports on program health and utilization
• Supports the external learner experience for customer education platforms (e.g., publishing, access, enrollment, reporting/analytics) in partnership with platform owners and IT/security
• Contributes to team capability-building by sharing standards, templates, and best practices; mentors peers informally and participates in repository/Center of Excellence upkeep
• Develops and documents scope and plans for design and development of new learning solutions
• Develops and maintains project plans and estimates for conducting instructional design projects
• Establishes and leads technical and end-user workgroups in order to design and develop new learning solutions
• Monitors and maintains project documentation relative to project scope, milestones and budget
• Secures and evaluates requests for proposal responses from vendors and suppliers of instructional materials relative to scope, cost and instructional objectives
• Performs and documents training needs analyses in order to define instructional objectives
• Recommends learning solutions in support of defined instructional objectives
• Develops storyboards for technology-based learning solutions
• Conducts learner analyses relative to performance data and instructional objectives
• Analyzes target audiences to recommend appropriate learning solutions
• Designs educational courses including instructional and skill transfer strategies
• Selects or develops instructional materials including lessons plans, guides, and handouts
• Analyzes evaluation results by objective in order to revise instruction and materials
• Assesses and recommends remediation initiatives for existing NPS curricula as required
• Establishes project management tools and methods for instructional design projects
• Engages in setting evaluation standards for learning solutions
• Develops formative and summative evaluations for new learning solutions, as required
• Conducts testing to assure the quality of the content and functionality of technology-based learning solutions
• Maintains learning assets to be complaint with standards and assures they are current and relevant
• Drives the continual evolution of instructional elements to increase learner engagement and interactivity
• Determines reliability and validity of evaluation instruments

Qualifications:

Required Knowledge, Skills, Abilities and Experience:

• Expertise in human-centered design and learning experience design (e.g., needs analysis, journey mapping/service design, persona development, and experience requirements)
• Strong instructional design and performance consulting capability (learning objectives, modality selection, practice/feedback design, and performance support)
• Strong customer-facing communication and facilitation skills, including ability to run discovery sessions and align stakeholders
• Proficiency with common enablement tools: authoring (e.g., Articulate 360/Storyline/Rise or equivalent), video/screen capture (e.g., Camtasia), and collaboration/presentation tools (Microsoft 365)
• Experience with learning platforms and operations (LMS/LXP administration basics, publishing, enrollment/access, and reporting/analytics)
• Project management skills to deliver multiple initiatives on time (scope, milestones, dependencies, risks, and stakeholder communications
• Measurement mindset: ability to define evaluation plans, interpret learning/adoption data, and recommend improvements
• Experience with the NASCO Processing System or equivalent health claims system
• Excellent verbal and written skills
• Excellent presentation skills
• Analytical skills in a problem-solving environment
• Strong consulting, facilitation and influencing skills
• Advanced experience applying instructional design and curriculum development methodologies, and learning strategies in corporate learning programs.
• Experience with learning evaluation methodologies
• Effectively perform under conditions of ambiguity
• Self-awareness and sense of accountability
• Organizational and time management
• Knowledge of adult learning principles
• Proven ability to collaborate with many groups and coordinate resources to achieve results
• Proven effectiveness in collaborating, negotiating, and interviewing customers to solicit required learning content.
• 4 or more years experience leading instructional design projects
• 5 or more years experience developing learning solutions in various formats – classroom, virtual classroom, Web-based training, blended solutions
• NPS Experience

Required Training and Education:

Bachelor's degree + 3-5 years of instructional design experience, preferably within healthcare, training, operations, claims, provider services, customer service, or clinical education

Bachelor's degree

in one of the following fields:

• Instructional Design
• Educational Technology
• Education
• Organizational Development
• Communications
• Healthcare Administration (with training development experience)

Desired Training and Education:

• Master's degree in instructional design preferred
• Information Mapping (http://www.infomap.com/)
• E-Learning Instructional Design Certificate Program (http://www.astd.org/content/education/certificatePrograms/ELearning/)