Lead WOW Guest Experience | Retail Key Holder

Kendra Scott; Madison (WI); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Kendra Scott in Madison, WI is seeking a Key Holder to support the Store Leadership Team with WOW guest experiences and daily store operations. You will help train Stylists, drive sales, and engage with the community through brand initiatives.

The ideal candidate brings retail or customer service experience, a passion for fashion, and a proactive, energetic attitude. Availability for flexible schedules including evenings and weekends is required.

Qualifications

• Retail and/or customer service experience is required.
• Strong problem-solving skills and a positive attitude under pressure.
• Strong organizational and communication skills.
• Genuine enthusiasm for fashion and helping others develop their personal style by keeping up with trends and styling pieces for the perfect look.
• A growth mindset: strong desire to learn, grow, and embrace new ideas.
• A genuine passion for giving back and serving the community.
• A shared appreciation for our core values of Family, Fashion and Philanthropy.

Responsibilities

• You’re Customer Focused! You model WOW service with a customer-first mentality and train Stylists to deliver WOW experiences.
• You Drive Results: you are learning to drive sales by maximizing store productivity and building guest connections.
• You Build Networks: you help build brand awareness through philanthropic efforts and community initiatives.
• You Instill Trust: you maintain store safety standards and comply with policies and procedures.
• You Communicate Effectively: you educate guests on product details and personal style, making recommendations.

Job description

Kendra Scott in Madison, WI is seeking a Key Holder to support the Store Leadership Team with WOW guest experiences and daily store operations. You will help train Stylists, drive sales, and engage with the community through brand initiatives.

The ideal candidate brings retail or customer service experience, a passion for fashion, and a proactive, energetic attitude. Availability for flexible schedules including evenings and weekends is required.