Lead Teller: Training & Member Experience Leader

Robins Federal Credit Union Inc.; Conyers (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance (employee premium)

Short- and Long-Term Disability

Life Insurance and AD&D

Health Care and Dependent Care FSAs

401K Plan with match

4 weeks PTO+ holidays

Tuition reimbursement

Performance based incentive

Job summary

Robins Federal Credit Union Inc. seeks an Administrative Teller to process member transactions efficiently while following policies and regulations.

You will manage vault tasks, balance daily cash, and assist with training tellers, ensuring security and accuracy across branch operations. Responsibilities include cross-selling, promoting member experience standards, and maintaining up-to-date knowledge of credit union products and services.

Qualifications

• High school diploma or equivalent.
• 2 years teller experience.
• Assists with vault management and balancing branch.
• Balances branch via branch capture and performs on-the-job training for new tellers.

Responsibilities

• Conducts member transactions accurately and per policies and regulations.
• Reconciles cash and negotiable items.
• Manages branch cash including orders, shipments, and cash dispensing machines balancing daily.
• Completes internal audits and follows dual control and security procedures.
• Trains new tellers and serves as resource for tellers on duty.
• Promotes WOW Member Experience and cross-sell goals.
• Maintains knowledge of all Robins products and services.

Skills

Teller policies

Product knowledge

Time management

Customer service

Communication

Organizational skills

Problem solving

Sales skills

High energy

Education

High school diploma

Job description

Robins Federal Credit Union Inc. seeks an Administrative Teller to process member transactions efficiently while following policies and regulations.

You will manage vault tasks, balance daily cash, and assist with training tellers, ensuring security and accuracy across branch operations. Responsibilities include cross-selling, promoting member experience standards, and maintaining up-to-date knowledge of credit union products and services.